How to update interaction creation page?

Keith Gonzales
Kilo Sage

We have a requirement to update the fields visible when creating an interaction from the HR Agent Workspace. Does anyone have any ideas on how to do this?

 

This is the form OOB:

KeithGonzales_0-1697044106941.png

 

Thanks so much!

2 REPLIES 2

Max Dore
ServiceNow Employee
ServiceNow Employee

Unfortunately the HR Agent Workspace is locked down in that way as far as I know, I even tried it a few weeks ago myself. The HR Agent Workspace is being deprecated so it is recommended to move to the Agent Workspace for HR Case Management which is way more configurable/customizable and that can be done. 

Thanks so much Max!