How to update interaction creation page?
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10-11-2023 10:10 AM
We have a requirement to update the fields visible when creating an interaction from the HR Agent Workspace. Does anyone have any ideas on how to do this?
This is the form OOB:
Thanks so much!
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Human Resources Service Delivery
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10-12-2023 06:27 AM
Unfortunately the HR Agent Workspace is locked down in that way as far as I know, I even tried it a few weeks ago myself. The HR Agent Workspace is being deprecated so it is recommended to move to the Agent Workspace for HR Case Management which is way more configurable/customizable and that can be done.
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10-12-2023 09:38 AM
Thanks so much Max!