How to view the internal Knowledge Base for HR Teams only in Configurable Agent Workspace

Frances Nunan
Tera Contributor

We are setting up an internal KB for HR Teams only and we would like the teams to have easy access to this KB from Configurable HR Agent Workspace. They have access to the end user KB via Agent Assist but we don't want them to get confused by having it in the same location. What is the best practice on this topic. Thanks

1 REPLY 1

Ashley Carlson
Tera Contributor

Hi there - did you figure this out? We also want to do the same thing. Thank you!