My HR team has asked for a way for them to have better visibility across teams. Their pain point is mainly around terminations. The current process they follow is that every term, they assign a task to someone on the Employee Relations team to confirm if there is anything open for that employee that needs to be resolved, or they need to be aware of before processing the term. There are other use cases, but that is the main one. With ER cases being blocked to only the ER team, is there a way for other agents to see if there is a case without knowing the contents of the case? It would help them process faster if they could do a quick check and only reach out to ER if they see a case instead of every time.
