HR Agent Workspace - Case Creation (short description)

[Dharma Liyanage]

Hi There, 

I have a requirement to display both HR service & subject person's name while creating a new Case from HR Agent  workspace, not from record Producer, need to set short_ description as  'HR Service case for Subject Person'. HR Agent workspace updates the short_description with relevant 'HR Service'  when changing the HR Service, but how to add the Subject person's name when changing the subject person? [  image attached ]. Before insert BR solution on the case table is not desirable. 

Thanks,

-Dharma

[Sid_Takali · Accepted solution]

Hi @Dharma Liyanage I believe you are using UI Action to create a case from HR Case. You can configure Create case UI Action to fetch  HR service & subject person's name field value to Case form.