HR Agent Workspace, Search case count is correct and not displaying the HR Case Number and details

snowarchitech1
Tera Contributor

Im logging as a One of the HR Agent, Searching  in HR Agent Workspace Global search,

In global search searching on the name, it is showing both hr cases and hr profiles, but in hr cases its not displaying the hr cases but count is correct as shown in the below picture. Both HR case and HR Profile count is showing correctly.

 

Hr agent is having access to the hr cases and also having sn_hr_core_case_writer and on both 

 

Create 1 read ACL in workspace scope with 'sn_hr_core.case_writer' role for the sys_search_source and m2m_search_context_config_search_source tables

 

Any help is appreciated

 

snowarchitech1_0-1724178816687.png

 

HR Cases not display any case details only the hr profiles listed.

 

 


HR Cases not displaying in HR Agent Workspace

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