When a case is closed, OOB business rule "cancel or close case cleanup" calls script include "hr_utils" which cancels any child cases that remain open. We have a business case for allowing a parent case to close while a child case remains open. Our p...
hiii, need solution for, send a notification to user 3 days before the Due date.... ex: if due date is 3/02/22, notification will be trigger 3 days before the due date(01/02/22)...
Hello, We use LifeCycle Onboarding for managers to have tasks to complete for new hires. I am trying to have the 'short description' different that the 'description', but it does not seem to take. Please see screenshots. Any help is appreciated!
Hello, Is there a way to create an assignment rule to assign a specific HR Service to a specific Group? I created a rule in my DEV environment, ensured it was enable, and then submitted a test, but it did not assign to the group I intended it to. Tha...
I have installed HRSD plugins (Core, Lifecycle events, etc.) so that I can begin configuration for an Onboarding/Offboarding deployment. After installation, the out of box 'Request Onboarding' lifecycle event/record producer is not there. I have comp...
Looking for the setting so people using Agent Workspace can do a search all in the Workspace. These people have the required HR roles in addition to the awa_agent. In the UI16 they can do a global search all, in the Workspace they can only do a limit...
Hi All, Can anyone please let me know what Role is needed for the following modules ? without granting admin role to the user in lower environments. 1. Notification 2. Workflow 3. creation of update set 4. Grant HR admin and HR agent role to users ...
agent not able to view other group HR cases? He can only view the cases that he is a part of the group He need to view other group HR cases please suggest
Hi All, I have requirement- We have Tier1 , Tier2 and Tier3 groups. We need to show HR cases to Tier1 groups only. But also show corresponding HR Cases to Tier 2 or Tier3 groups if HR Case is assigned to these groups. I have created Read COE Security...
Post Button is not visible on my Work notes and Additional comments when the state is changed to "RESOLVED" on my HR Case and HR Task after Upgrade to NewYork. Can anyone help me where to check and all? Any help is appreciated!! Thanks, Akhila.
I have various Scheduled Scripts that are failing to Execute, even when I click the Execute Now button. We paid a vendor to come in and code this for us but I believe there may be a fault or issue in how they coded this. The encoded query is working ...
We have a scenario where an HR agent sending reminder mails (through additional comments in a HR Case) asking for approval and we noticed the third reminder email had cc the person's(the one who needs to approve to proceed with case) manager, the pe...
We have a requirement to create a new page with images and add the created page as a a hyperlink in quick link widget in the existing esc portal. such that it redirects and opens up the new page created.can anyone help me on how to achieve this? ...
I like to know a features/functions/benefits list of the ServiceNow Content Mgmt System. Does it have any version control, lock out, etc (similar to a document management system), or is just the ability to store files?
hii everyone, I need solution , the state of a case is Awaiting customer approval, if customer didnot respond to the case after 3 days or like that then the case should be closed which means the state of the case should be closed. I am finding a w...