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Employee Document Management storage

Hello Experts, Hope you're doing well! Am working on HRSD Employee document management, I have uploaded documents in Employee Documents related to hr profiles in dev instance. When uploading bulk documents into the system got a question in my mind th...

Sivaranjan1 by Tera Contributor
  • 790 Views
  • 1 replies
  • 1 helpfuls

onboarding and Transition

Hello I have to implement Enterprise Onboarding and Transition  in HRSD, Please help the below questions. 1)If HR wants new hire to upload some documents on the portal or review the offer letter in servicenow , how this can be achieved as new hire is...

005LTI by Tera Contributor
  • 1161 Views
  • 6 replies
  • 2 helpfuls

Resolved! HTML Content in Employee forms

Hi Team,  We have a record producer with lot of variables, so instead of adding new fields on the LCE table, we are capturing all the variable details(from the front end esc) that the user selected in a rich text description. I’m using employee forms...

JohnnySnow by Kilo Sage
  • 654 Views
  • 3 replies
  • 0 helpfuls

Contextual search on an HRSD Record Producer

I have an HR Record Producer that I would like to use contextual search on.  I have added a variable short_description and have the check box selected for "enable related search box" on the HR table configuration.  I've also created a custom variable...

Cathy Ball by Tera Contributor
  • 881 Views
  • 4 replies
  • 0 helpfuls

Resolved! Knowledge Blocks not displaying correctly

We are just implementing K Blocks and are running into an issue with how they are displayed in the actual KBase. They just display a block but not the text etc.  See below for recreation steps.  Steps to recreate. 1. Create a knowledge Block. 2. Crea...

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Resolved! Trigger Activity Sequentially

Hi Team, I have a bunch of activities in a activity set which I have to trigger sequentially. I started off by creating multiple activities(Fulfiller) and I could see that all the tasks were created parallelly after case creation.To avoid this I remo...

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JohnnySnow by Kilo Sage
  • 811 Views
  • 5 replies
  • 0 helpfuls

Resolved! Removing roles from role not reflected on users

Hello all,I need to remove the role report_user from the sn_hr_core.basic role because the customer doesn't want HR users to see non-HR tickets. However, when I check the roles of an HR user, the report_user role is still there. Also there is an info...

Resolved! Lifecycle event help

Hi Team, I'm in the process of implementing below flow with the help of Lifecycle Events(LCE)(I'm totally new to this). I have created a lifecycle event and with that I have started with creation of activity sets as below: Activity set 1: Initial App...

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JohnnySnow by Kilo Sage
  • 666 Views
  • 4 replies
  • 1 helpfuls

Resolved! Want to make all checklist mandatory on HR Task

Hello All, I have created an HR Task in preboarding which is regarding software set up. I have 7 checkboxes I want that once all the checkboxes are true then only "assigned to person" should be able to close the case.

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Nivedita by Mega Expert
  • 1764 Views
  • 2 replies
  • 1 helpfuls