Resolved! What is the sn_hr_sp.admin role?
Hi, All. ServiceNow has the 'sn_hr_sp.admin' role.What should this role be used for?I would also like to know how it differs from the 'sn_hr_sp.esc_admin' role. Thank you for your help.
Forum Posts
Resolved! How to test email in the outlook for CC Recipients when the email notification is sent?
Hi All, I have created one email notification which will trigger to user and also have kept the manager in CC using the email script and have called the same in email notification, after completing I have tested this scenario and found that it was tr...
How to inherit fields when we spilt a story
Hi All, My requirement is to inherit the fields when we are spilting a story such as: When a story is split, it should inherit the following additional information from the original story Application OwnersStatePriorityEnhancementDefectEnhancementHR...
Resolved! Global search in HR Agent Workspace not displaying results for some users?
I am facing an issue where only admins are able to get results whenever we do a search in agent workspace, however if I impersonate a user with the HR Basic role, they don't get any results (see below) If I search for "payroll support" as a manager o...
UI action to update records in the List view
Hello Community, I am having a hard time in figuring out the solution for below scenario. Any help is greatly appreciated. Requirement - UI action to update bulk records in list view. (Existing functionality - Usually when an update is made to a reco...
Resolved! HR Case vs HR Task
From you experience, what are the benefits of creating HR TASK? If there's any, in what scenario to consider this beneficial? Thanks
Resolved! How to set a condition for start date and end date saying start date should not exceed end date.
Hi everyone. I created two date type fields( start date and end date ) now I have to add a condition saying end date should always be greater than the start date. Also whenever user select end date which is not greater than start date it should pop u...
Unable to find "Cancel Expired Assessments" in sysauto table while I can find it in sys_trigger
Hi team, I had few queries on the OOB scheduled job - "Cancel Expired Assessments", can you help me with the below queries? One of the requirement is to disable this job, what are the consequences if we were to disable it? Is it recommended?I am unab...
Ask the Expert: Center of Excellence (CoE) and HR Services - HR Service Delivery
Are you a ServiceNow customer looking to understand the Centers of Excellence (CoE) structure? Are you looking to configure your HRSD processes leveraging HR Services? Are you looking to take advantage of all the latest features and functionality av...
Resolved! Why dashboard component is not working?
Hi all, I'm trying to add dashboard feature in HR workspace. During workaround I did the following: Created a new workspace module for HR workspace and added sn-dashboards-overview component to it. Now when I open this module in HR workspace I'm ab...
Service Portal - Knowledge Articles Visibility in Different Languages on ESC Portal
Hello, Currently, In ESC portal on the Knowledge page knowledge articles are displaying accordingly the current logged in user Profile language. for example: Current logged in user's profile language is Spanish, then only the Spanish articles are dis...
Approve / Reject button on email notification
Hi Experts , I want to send the approve /reject button in the resolved notification to the "opened by " user for the case. Once the opened by user select approve should trigger mail with : I accept the Solution (User can input his own body message....
Resolved! List edit ACL not working
Hello Team, I have a created a list_edit acl for some 'ABC' table, with ABC.*, role-snc_internal. So when I impersonate a user with snc_internal still it says that "Security constraints prevents from editing". Any help is greatly appreciated. Thank...
Resolved! difference between sn_hr_sp.hrsp_employee and sn_hr_core.hrsm_employee roles
Hi, what are the differnces between these roles 1.sn_hr_core.hrsm_employee and sn_hr_sp.hrsp_employee 2.sn_hr_core.hrsm_new_hire and sn_hr_sp.hrsp_new_hire Which role needs to be used in those two
Install stuck for 4 days now on same item
Demo install stuck since Thursday. Tried changing state to "Queued" and gets stuck on same spot. See attachment. Demo env is tusimpledemo.service-now.com.
