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Make reports Read Only

Hi Everyone,We have a requirement that the reports shared to a group should be readable only and not editable, the groups to whom the report is shared should have access to share and create reports but not edit it. Currently the groups to whom the re...

kartikey by Tera Contributor
  • 837 Views
  • 1 replies
  • 0 helpfuls

Additional Comments (customer visible) - can they be deleted?

We recently implemented the ER module, and there is some concern about potentially inappropriate comments added to the additional comments vs. work notes.  We have had a couple of situations where a comment was added that should have been a work note...

jrusso by Tera Expert
  • 522 Views
  • 1 replies
  • 0 helpfuls

Resolved! Show fields for a user based on his preferred system language

Hi,I'm created a record producer with some variables but I wanted some of those variables to be accessible depending on the user preferred language. For example variables A,B,C should only appear if user's preferred language is English and variables ...

rafas_2703 by Tera Guru
  • 860 Views
  • 5 replies
  • 1 helpfuls

Resolved! survey visibility in ESC portal

HI , we have one service portal and another one esc portal both are supposed by virtual agent chat survey. however display of esc portal is different and i would like to similar to other one , please find the screen shot . current display    Required...

chandan31_0-1681903836766.png chandan31_1-1681904120173.png
chandan31 by Tera Contributor
  • 543 Views
  • 3 replies
  • 1 helpfuls

Resolved! License count

Hi I need to know how  count license used in HR Service Delivery application. Assigned Roles, entry in HR Profile or other? Regards

giuseppem by Kilo Sage
  • 5125 Views
  • 8 replies
  • 12 helpfuls

Variable editor for HR task from HR case

Hi Everyone,I wish to know how can i get a variable editor on HR task that has all the variables copied from HR case, the Target table for the record producer is HR case but apart from HR case i want agents to edit the variables from HR task as well....

kartikey by Tera Contributor
  • 1121 Views
  • 1 replies
  • 0 helpfuls

Resolved! Workday Integration Flow overwriting User.Source value

I'm trying to pin down what exactly is causing my "sys_user.source" value to change when this flow runs. It changes it by blanking it out. Once our LDAP import runs, the value comes back to each user record. I disabled the script include: hr_synchron...

Community Alums by Community Alums  
  • 603 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to display text inside the variable

Hello all,I have a requirement where i need to add text "please enter details" in one of the variables of record producer. This text should be greyed and should disappear when the user starts filling the details.This is just like the date field where...

Rutusha by Tera Contributor
  • 1029 Views
  • 2 replies
  • 0 helpfuls