Hr agent workspace

[Imran31]

I am not able to option to change the application for agent workspace to "Agent Workspace for HR Case Management".
please refer the below screenshot.

[Imran31]

@Wessel van Enk I am not able to find out Human Resources: Workspace Application 

[Wessel van Enk]

Hi,

Maybe you miss the new application. Everything is recently moved to Configurable Agent Workspace and all legacy/classic versions are faced out. 

You need the Agent Workspace for HR Case Management [com.sn_hr_agent_ws] plugin. See the link below for all the information: Setting up Agent Workspace for HR Case Management (servicenow.com)

[Rob Sestito · Accepted solution]

Hey @Imran31 - 

Did you recently install the plugin for Agent Workspace for HR Case Management? And then go to the UI Builder right/shortly after the install?

I have seen before where logging out of the system and then back in after a certain plugin(s) is installed, such as Agent Workspace for HR Case Management.

If you have logged out since posting this question, try and see if the plugin is there now for you to select. Otherwise, you could rebuild/repair the plugin itself, or create a case with SN HI Support, as @mich7 has suggested.

Cheers,

-Rob

[Imran31]

@Rob Sestito I did the rebuild/repair of the plugin but still it is not working. I think I need a HI Support ticket for further investigation of the issue

[Rob Sestito]

@Imran31 - Okay, makes sense to reach out to them then.

If you don't mind, when you get help from HI Support and they resolve. I would love to know what they find. Again, if you don't mind - would love an update on your issue.

Hope HI Support figures this out for you!

Cheers,

-Rob