HR Agent Workspcae

[Tal5]

Hi, I would appreciate your help guys.

in HR agent workspace when I create a new case from HR Profile

after the agent selects a record in the HR Service field

I have a requirement that different fields appear according to the selected HR service.

What is the best way to do this?

Thanks in advance

[Susan Britt · Accepted solution]

If you want to have the same questions available for the agent when they are manually creating the case, these questions should be fields on the appropriate COE table. You can then map those variables from the record producer to them, and also add the new fields to the case creation page for the appropriate service. 

[Tal5]

Hi, thanks for the answer, do you know what the name of the table is, because I noticed that there are several named COE