How to increase data rentention for 10 years?

[Community Alums]

Experts, 

How can I retain HR Cases, attachments and related items for 10 years. Let me know if this is not possible and if I need to reach out to ServiceNow for the support.

Thanks,

MK

[Ravi Chandra_K]

Hello @Community Alums 

It depends on Instance size and Data Retention Policy. Configure the data retention policy to include attachments related to HR cases.

refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780216

Regularly back up your ServiceNow instance and archive the data to ensure it is safely stored and accessible for the entire 10-year period.

Legal and Compliance Requirements: Ensure that your data retention policy complies with any legal or regulatory requirements specific to your organization or industry.

Monitor and Verify: Regularly monitor the data retention process to ensure that the retention period is being enforced correctly and that data is not accidentally deleted before the 10-year period ends.

I suggest to consult ServiceNow with your IT team to meet Specific requirements of your organization.

Please Mark the Answer as Correct and helpful if helped.

Kind Regards,

Ravi Chandra.

[Community Alums]

@Ravi Chandra_K - I saw this KB too but need some steps/guidelines to implement.

Thanks,

MK

[Susan Britt]

Are you using Data Archive and Data Purge rules? This is a platform feature you can use.  You can utilize these to save/archive the cases, tasks, etc based on your required conditions to stay in compliance (e.g., Payroll related for France may need to be saved for 7 years, Benefits for UK for 10). 

[Community Alums]

@Susan Britt  Thanks for the update. I didn't use data Archives rules in the past and want to use data archives rules on different HR cases tables. Can you provide some guidelines/steps/personal experience which was not mentioned in the documentation?

Thanks,

MK