HR bulk case request parent case/ status requested

[Kimie]

Hi,

I have question regarding HR bulk case request. 

1.What this Create parent case is ? If tick this where parent case is created ?

I found it in documents. but still not really understand

https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/task/t_CreateBulkCases.html

2. How I can change status request to Ready ? 

I think because of I tick "create parent case" the status is still ready.  Where I can change status? 

[Community Alums]

Hi @Kimie ,

Here are your answers :

1. What this Create parent case is ? If tick this where parent case is created ?

Create parent case indicates you want to create a parent case that is associated with the bulk cases.
Check the Create parent case choice to create a parent case.

You can find the Parent case under HR Case Management > All HR cases> All.

Bulk case request has the unique number prefixed with "BCR" however parent case would be "HRC".

2. How I can change status request to Ready ? 

To change the status, there are few steps you will need to follow. After you checked on "Create Parent case" then "Save" the record, next you will have to Create a user segment group ( https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/task/bulk-case-segment.html) the status is Processed .

 Create cases button appears at the top, right and above the related list tabs. Select the Create cases button , After selecting the Create cases button, all users with a status of Included are re-checked against the filter criteria used. Cases are not created for users that no longer match the filter criteria. Cases are also not created for users that match the criteria after the user segment was created. Finally ,Select the Cases created tab to view a list of cases created.

Also, you can use a schedule job to change the state:

follow this :https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/task/reset-state-scheduled-job.html

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Kimie ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both.

Thanks,
Sandeep

[Kimie]

Hi Sandeep, thank you for your quick response.

Quiestion 1 has been solved. 

Question 2 has not solved yet. 

I have already created user segment group and pressed “Create cases” button. 

After I submitted  “Create cases” the status is paused as “requested”.

And I am not sure how to change status.