HR Case Creation form: Make a field dependent on another field's value

[Jan Raphael Caa]

Hi,

Is there a way to make a field in the HR Case Creation form dependent on another field? For example, the HR Service field is dependent on the COE the user selected by default.

[Najmuddin Mohd]

Hi @Jan Raphael Caa ,
Click the Configure Dictionary, and in the Dependent field, add the backend value of the field which you need to be dependent.

If the above example, Assigned to Dependency is on Assignment group.

If the above information helps you, kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Jan Raphael Caa]

Hi Mhod.

Thanks for the quick response. What I meant to say that the value of the field will be dependent on the value of another field.

Let's use the example Assignment Group and Assigned To. Is there a way to only display in the Assigned To the members of the selected Assignment Group?

[Najmuddin Mohd]

Hi @Jan Raphael Caa ,
Yeah, that's how it works.

Without selecting any assignment group, select the Assigned to field. You see all users.
Now, select a group and check the users in the Assigned to.
They will be filtered for the Assignment group.

Not this what you are asking ?

Regards,
Najmuddin.

[Jan Raphael Caa]

It is working when you try it in a ticket that is already been created. But when you try and populate the Assigned To after selecting the Assignment Group in the Case Creation page, it displays all the users. I'm assuming this is not possible because the Case Creation page is a UI Page.