Query related to KB article

shravanghatty
Tera Contributor

Hi all I have a requirement 

The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes the version of KB001 is 1.0, After making changes the changes the version become 1.1

Now what's happening is when the can contributor or knowledge manager checks in employee centre portal they see KB001 with version 1.1 which reflects the changes ( KB001 version 1.1 currently in draft state).

 

The requirement is as long 1.1 is not published ie in draft state it should not show up in portal. Whenever knowledge manager search with KB0001 only version 1.0 ( last published version) should be visible 

 

Can anyone guide how to approach for this issue ? 

As of now i unchecked (box)show unpublished  article in knowledge portal properties(as I seen some community question related to this). But still issue was not solved it's showing draft version article only in portal

also removed all the roles in question "List of roles (comma-separated) that can see articles in the Draft workflow state in the Knowledge portal and Topic list" in knowledge portal properties.
still same issue persists.

We explored various changes to the knowledge portal properties, including modifying configuration that seemed relevant to the problem. however, these changes did not resolve the issue. 

 

if you need any clarification please reach out to me.

Thank you

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