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HR Case Creation from SMS Text

Nick Gregory
Tera Contributor

‎11-13-2023 01:00 PM

Hi all,

 

Client is requesting for functionality to exist where a deskless employee can send an SMS text message which in turn would be ingested into ServiceNow and create a general case. Does anyone have any previous experience with a similar solution?

 

 

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Susan Britt
Mega Sage
Mega Sage

‎11-14-2023 10:02 AM

Hi Nick,

 

I have done similar with a Twilio integration.  The client would need to have a Twilio account to get this configured.  

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/notify2/task/t_Configu...