HR Case Creation from SMS Text

[Nick Gregory]

Hi all,

Client is requesting for functionality to exist where a deskless employee can send an SMS text message which in turn would be ingested into ServiceNow and create a general case. Does anyone have any previous experience with a similar solution?

[Susan Britt]

Hi Nick,

I have done similar with a Twilio integration.  The client would need to have a Twilio account to get this configured.  

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/notify2/task/t_Configu...