Hr case creation page

VedavalliC
Tera Contributor

3 weeks ago

Hi
So while creating hr case we have 

Verify the employee requesting this case page where we enter user name so My user name is Test HR Agent so if i enter Test it is not showing the user to select(it is showing no results found) if i search *hr agent then it is showing to select ,
what is the issue ?

 

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1 REPLY 1

SupriyaWaghmode
Mega Sage

2 weeks ago

Hi @VedavalliC  ,

 

This behavior is caused by how the search lookup or text indexing is configured in ServiceNow for your user or HR profile tables. 
When you search for "Test" and get no results, but searching for *"hr agent" work.
 

If my response helped, please mark it as the accepted solution so others can benefit as well. 

 

Thanks & Regards ,

Supriya Waghmode