HR Case Creation Search - Employee Search is not working

[Community Alums]

Hi All,

What could be the reason why a particular user is not found when creating a case while searching for users in the employee search page?

Thanks,

Krishna

[SatyakiBose]

Hello @Community Alums 

Open the dictionary entry for the field where you are searching for this user.

If there is any condition added in the field, you need to confirm the user & the profile satisfies this condition.

[Community Alums]

@SatyakiBose Am serching the user while creating a new case see the screenshot below -  

[Ankur Bawiskar]

@Community Alums 

are you sure that user is active and not locked out?

Are you checking as an admin or non-admin?

[Community Alums]

@Ankur Bawiskar  The user is active and not locked because while searching the same user using email id am able to find the user but when I am using his/her name then am not able to search and checking in as an admin.