How to use an internal custom font in KB Article Template HTML fields?

ghitabahaj
Tera Expert

Hi Community,

I'm working on KB Article Templates in ServiceNow and I need to use an internal font in the article template HTML fields.

Context:

  • Our company has a custom internal font (not available on the web)
  • I'm building KB Article Templates with HTML fields for our Employee Portal
  • I want the font to render correctly when contributors create and publish articles

My questions:

What is the best way to load and use an internal/custom font inside KB Article Template HTML fields in ServiceNow?

Any examples, best practices or alternative approaches are welcome!

Thank you 🙏

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