Hr case visibility restriction with business rule
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01-07-2024 03:11 AM
Hi all
I have few groups
Like
1. Group A
2. Group B
3.Group C and so on
- I want to make these groups to see cases only assigned to them and they should not see the cases of other groups
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01-09-2024 02:16 AM
But is that a scalable solution? You would have to always adjust the condition?
@Ramesh01 : Isn't there any logic you have for "why only these groups should see only their cases"? Typically, I came across the following scenarios:
- You have one role (not group) that is allowed to see all cases
- You have then another role where the users are limited to either:
a) the assignment group of the HR Case
b) based on any other logic like "country of the subject person"
Furthermore, even if you would need to set it based on a condition, I would strongly suggest to not overload your condition filtering and rather either:
- Create a property to store these "special groups"
- [Would prefer that] create a "type" on the Assignment Group and run only the logic based on that type so that you can easily add/remove groups from your logic