HR Case

[abhisek]

How can we check how many times a HR case is rejected and reason behind that after case was moved to Awaiting acceptance step? As I need to create report on that.

Can anyone please help me out as it is urgent.

[SANDEEP28]

@abhisek  Whenever HR case is rejected, then HR case status changes from "Awaiting acceptance" to  "Work in progress".  You can create Metrics around Status field  and make report out of it. 

Other solution is create "Reject count" custom field on HR case field. Add count to this field whenever status change from "Awaiting acceptance" to  "Work in progress" using flow.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !! 

[chetanb]

There is no OOB functionality. you need to write custom script to achieve the functionality or you may check it via reporting.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB

[abhisek]

@chetanb 

Could you please let me know how I can check it via reporting.

Thanks.

[chetanb]

try to create report on hr case table and add relevant fields there and run the report