Topics list in mobile
Hello, is it possible to have a list of all topics in mobile app and when I click on it to open the topic page?
Forum Posts
Agent Workspace for HR Case Management - Agent can add an approval
Hello SN Comm Team!I seem to be having an issue with the Agent Can Add An Approval for the Agent Workspace for HR Case Management. It seems to not be consistent in my PDI - and a client's instance. We just upgraded to Tokyo and Agent Workspace for HR...
Resolved! Users unable to see categories in service portal
Users unable to see categories in service portal even while the user criteria is satisfying. Admins can see it and create requests but other users cannot. is there any specific role needed for a generic user to able able to create a request?
Notification for accep\reject Hr Case
I am working in Tokyo. I noticed that once a user clicks on the link within the notification it takes the user to the "my requests service portal. However the Accept resolution (link) is not showing the (A) in the link as well as the (N) I have looke...
ACL dot walking does not work for list view
Hello Community,I’m trying to add fields to Metric Result list view that are dot walked from Assessment Instance Question table: However, values are not visible to HR user due to out of the box ACL where condition is evaluated as false: If user try...
Task Assignee cannot see the parent case.
I have an HR Service that has tasks assigned to each case. The people assigned to the tasks are different than the person assigned to the parent case. Is there a setting I can change that will allow the person working on the task to also see the pare...
What is the intended design for displaying record producer variable values on the target case table?
I am wondering what the best practice recommendation is regarding how to display/map record producer variables to the target HR Case table. I've seen a handful of different recommendations in the Community over the years, some of it dating back to th...
How to remove HTML tags from Rich description and description in the list view
Hi All, How to remove HTML tags from Rich description and description field in the list view of HR agent workspace? We are populating the rich description with a custom business rule and there is a oob business rule that copies from rich description...
Resolved! How can I send and receive data from one page to another on service portal
there is a requirement that I have a public registration form on employee center portal and when submitting it, page redirects to another page where I want to show case number, which was created while submitting form, how can I achieve this.
Re-allocation of ServiceNow Licenses
Hi All, Had a couple of questions around usage & licensing of HR Service Delivery Enterprise license and would really appreciate your inputs: 1. Would it be possible to re-allocate licenses/subscriptions of ServiceNow HR Service Delivery Enterprise l...
Resolved! What is the difference between sn_hr_core.hrsm_employee vs sn_hr_sp.hrsp_employee
What is the difference between sn_hr_core.hrsm_employee vs sn_hr_sp.hrsp_employee and what is visible or restricted to both roles?
Resolved! How do i trace an enhancement to a story
How do I link an enhancement to the story?
Reject reasons logs in AWA
Hi All, If agent is rejected the case which is routing through AWA queue, can we get the logs in system logs.Already enabled the system property for logs. but it is not showing in the logs , if agent rejected the case Appreciate , if any one help her...
Can we have Description(rich_description) & Global description in the same HR TASK?
Hi,We have 2 HR task in a HR case. First task is an employee input form and second is for the fulfiller to act on it. Once the first task is completed, the second task will be created with the details from the first task and stored it in the rich_de...
Resolved! need to create an interactive filter where all the knowledge article numbers will dislplay
HI all,I have requirement to create interactive filter where knowledge article numbers will display. i am new to this interactive filters .can anyone guide me on this . Thankssony
