How to Use Flow Designer to skip approval when the approver is also the requestor
How can I use flow designer to skip an approval when the approver is the same person as the requestor?
Forum Posts
Resolved! HRSD Question - Case Management & Employee Center
Hi all, Maybe a silly question but is it possible to use a phased implementation approach in HRSD with Case and Knowledge Management and Employee Center Pro? For example, you introduce Case and Knowledge Management (for internal HR Agents) and then E...
Making SLAs visible to customer on portal based on HR Service?
Is it possible to show the SLAs to the requestor on the portal once they submit a request? If so, is it also possible to choose which HR services you want that functionality on for? Or is it all or nothing?
Resolved! I need to update Customer Satisfaction Survey.
Hi, We would like to update the Customer Satisfaction Survey post closure of a SNOW case. Can anyone please tell where I can find Customer Satisfaction Survey. Regards, Nivedita
Compose Email HR Agent Workspace Reply to
Hi, I want to configure the default email adress (reply to) when we send an email via HR Agent but i don't know how i can do that. Thanks
Resolved! How to create User criteria with the script to check whether the logged-in user has any direct reportee who are active and from XYZ location can access the HR catalog
How to create User criteria with the script to check whether the logged-in user has any direct reportee who are active and from XYZ location can access the HR catalog
Auto-populate user id in catalog item variable
I have created three variables On catalog item. employee _name. employee _id. employee _email.Employee _name is a reference field with sys _user table.I want to auto-populate user_id in employee _id and email in employee _email when a user is selecte...
Sync Termination Fields from Workday (Spoke)
My team is working on the Workday HR Spoke, specifically focused on Offboarding to begin with, getting rid of manual entry through a catalog item and now we will create a case when the Workday termination process triggers an event. We've got this wor...
Implementing Virtual Agent on ESC portal on PDI
Hi All,I want to learn about implementation of HR virtual agent on PDI, I searched for all documents and videos but, were not beneficial, Could you please help me with proper steps to learn HR Virtual agent from scratch. Thanks!!
Related lists not visible in Workspace
Hello,I'm trying to setup a specific workspace view for the User [sys_user] table, but the related lists are only visible for the "Workspace" view.As you can see on the screenshots, I created the view and configured the related lists, then I created ...
Resolved! How to bring subject person and opened for field from HR case form to HR task form
Dear Community Members, I have a requirement where I need to show Opened for and Subject Person field on HR task form. Both the fields are available on HR case form but is there any way I can bring them to HR task form? Regards, Peeyush Jaroli
Changes images of ServiceNow ESC portal
Hi All,I want to change the background images used in content experience widget in employee service center portal, I am unable to find correct steps to change images. Please provide your suggestions on this issue. Thanks!!
Exporting incidents to Excel gives limited Work Notes data
Hello, For reporting purposes, I have a list of incidents, where I need to be able to filter based on certain entries in the work notes. Why should I need this ? Because in the work notes there are system updates where the short description gets anot...
Resolved! Antivirus scan on Document uploads/downloads (Document Management)
Does ServiceNow run antivirus scan on the documents that we are uploading/downloading to/from their servers? (Document Management)
Resolved! Agent Workspace - Insert Link in Knowledge Article (Link List Missing)
In classic view (see attachment) our users were able to link to an attached document and had a link list field where the could select the specific attachment on the article that they wanted to link to. In Agent workspace (see Workspace View Attachm...
