Hi, We have requirement where in there are 30+ variables added to case form using the record producer. These variables are hidden on the service portal and are visible to the user on the native UI after the case is created from the service portal. On...
As part of our pre-implementation testing of Tokyo we noticed that record producers and knowledge articles on our employee service center now have a little heart icon that you can click to mark the RP or Knarticle as a favorite. We don't see that an...
Hello everyone! I have created one HR task with the type 'collect employee input'. However, after the employee filled it on the portal, I cannot see the response either on the HR case or the HR task. So does anyone know: -where does the response fr...
Hi, Can we create new COE in HRSD. If customer ask to create new COE in system. Can we create and will it be good approach. What we can do instead of creating new COE in system. Can anyone please help me to achieve it. Regards, Nivedita
I am trying to give to of our fulfillers access to Checkout and Retire knowledge articles that they did not write originally. They currently can only do this for articles they wrote. I have tried to give them access by giving them new security roles....
We have our HRSD system restricted to only HR users to work HR cases and HR tasks. We have run into an issue when some of our locations are using non-HR people to assist with HR work (cases & tasks). We have had to create exceptions in the system to ...
Kia ora Community, I'm building a record producer and want to include a link in the Description field which shows Dev in Dev environment, Test in Test environment and Prod in Prod environment. As far as I can see from my testing it isn't possible to ...
I have a record producer that contains a reference field for 'sys_db_object' table. I also have a widget called 'SN Desktop Filter' for Filter condition. SN Desktop Filter requires a table name, I want to apply onChange functionality that when table ...
Is there a way to have multiple PDF documents for a single service? I would also need both documents to have signatures from the Subject Person and the Assigned To. I currently have a service with a workflow like this for one document but wasn't sure...
Creating ATF steps to test few record producers in portal, but need to validated the translation Happened on variables also. Can this be achieved ?RegardsVarma
Hi, I am trying to create an HR Case through REST API using the Out of the Box Scripted REST API "HR Case Creation" available in ServiceNow HRSD. I have come up with the below JSON request body for making the REST POST call: { "table":"sn_hr_core_...
I have what seems like a simple request: Add and remove several categories (and subcategories) from the Employee Relations Cases. I'm fairly new to HRSD, so forgive the ignorance, but I managed to figure out that the categories are coming from the HR...
Good afternoon, When searching in HR Agent Workspace, a filter is being applied to only show ACTIVE cases. I've checked Search Application Configuration and Search Source Filter, but can't seem to find the table/setting which is applying this filter...
Hi experts,I need to create an ATF test case for validating the choices which are available in the one of the variables on a record producer where all active hr services should be visible as choices on this variable.Variable: how it shows the value o...
Hi All, I am geeting the following error when I try to add new jour input field with journal list in Agent work space. "journal_list is not supported"Values are saving in the journal input fied. But it is not appearing in the form/Activities like re...
