Hello,
I am working with HR Cases and I saw that when the state is "waiting for customer response" and we insert a new comment in the "additional comments" field, the hr case state changes to "work in progress". Where is the script that is doing this?
It is possible to do the same with attachments? If I add an attachment on the hr case, I also want to change the state for "work in progress" ?!
Thank you.
