HR Configurable Workspace Dashboard Visibility Issue

[Muskan Dixit]

Hi Team,

I have created landing page using "Dashboard" template on HR agent configurable workspace, able to create dashboard and build reports but when I shared dashboard with HR agents they are not able to view reports.

I have checked user access, they have case writer role, access to the data I am building reports on, agent_workspace_user role, workspace_user role, I even shared dashboard with edit access but still reports are not visible. Please let me know is there any role or permission configuration I am missing here?

1. Admin View

2. Dashboard shared with agent

3. HR agent view : Reports are not visible even though they access to HR case table and have all necessary workspace and hr roles.

[Mitesh L Pitrod]

Hi Muskan,

Can you check if the reports present in the dashboard are also shared ?

Thanks,

Mitesh

[Muskan Dixit]

Hi Mitesh,

Thanks for reply, but these are not normal reports, these are built on data visualization component directly on workspace, don't have any such option here.

[Santhosh47]

Hi Muskan,

Kindly validate this API in your instance.

/api/now/v1/par/dashboards/a9edbe4497503110bcd5b846f053af01/share/summary

IT seems some issue with this API call in the system. it should return 200 and valid response then the issue may resolve.

[ghzelmed]

hi 

Please, where could i find more information about this API /api/now/v1/par/dashboards/?

Is it  present in Rest Api Explorer  options?