Remove Interactions from Case Creation Page - Xanadu

[VictoriaSte]

Hi all, 

Is there a way to remove the Interactions tab from the Case Creation Page (Xanadu release)? 

Thank you in advance and best regards,

Victoria 

[Community Alums]

Hi @VictoriaSte ,

Refe to my answer in this thread :

https://www.servicenow.com/community/hrsd-forum/how-to-remove-interaction-in-create-hr-case/m-p/2457....

[VictoriaSte]

Hi @Community Alums ,

I cannot find a similar property for either of the installed HR applications: "Agent Workspace for HR Case Management" and "Human Resources: Core."

Could you please provide more information?

Thank you in advance.

Best regards,
Victoria

[VictoriaSte · Accepted solution]

The Interactions related list on New HR case form on Agent workspace can't be disabled.

As the function buildTabs() in sn-hr-case-renderer component automatically builds the interaction tab for "opened_for" on New HR case form.

There is no customization provided for adding or deleting tabs when creating a case.

How to disable the interactions related list on HR case creation page in HR Agent workspace - Suppor...