HR configurable Workspace not showing in the Workspace Menu after installation

kushaldeepak
Tera Contributor

‎09-20-2023 09:11 AM

Hi Folks,

After installation of plugin 'Agent workspace for HR case management' for Configurable workspace for HR, I am not seeing its presence in the 'Workspace' Menu of banner in next exp. UI. Please advise.

 

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Thanks

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6 REPLIES 6

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎09-20-2023 09:20 AM

@kushaldeepak make sure that you have logged off/on and the cache is updated. Secondly, if you have the necessary HR permission, you will see the module in the Workspace link.

 

Regards,

Mike

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kushaldeepak
Tera Contributor
In response to michaelj_sherid

‎09-20-2023 09:43 AM

Hi michael, Thank you for your input but unfortunately no luck😐. I have logged in with admin having hr_admin role.

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kushaldeepak
Tera Contributor
In response to michaelj_sherid

‎09-20-2023 09:46 AM

Hi Michael,

Thank you for your input but no luck😐. I have logged in with 'admin' with 'hr_admin' role.

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee
In response to kushaldeepak

‎09-20-2023 01:59 PM

@kushaldeepak does that user have the sn_hr_core.case_writer role? OOtB the HR Admin contains this, but I am not sure of your implementation. This is the role that grants access to the link. If you have completed a cache.do and re-logged in and have the role mentioned, there is something else going on. You may want to contact Hi Support if you have validated the user also has the sn_hr_core.case_writer role.

 

Regards,

Mike

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