HR Core vs. HR Service Portal scope app

[Dante Ditan]

Hello,

I need to create a HR service and catalog item(record producer).

Now, I will create HR service using HR core scope app. I saw a documentation from ServiceNow that I can use the magnifying glass button in HR service form to create record producer. The problem here is, I believed that the record producer from HR Service should be created under HR Service Portal scope app.

What is the best practice?

[Ron K2]

Hi Dante, From what I can gather, best practice would be to use the HR Service Portal scope for the record producers (although they still appear to function under HR Core as well).

[jrusso]

Hi Dante,

We have record producers created in both scopes as a result of multiple developers working on these for our initial go live.  We have not experienced any issues with how they function being in different scopes.  I have continued to build new record producers in the HR Portal scope, since the majority were already in that scope.

I have found, however, that the HR Templates are only in HR Core, so it forces me to create update sets for both scopes whenever I create new record producers.  Keep in mind, also that the variables in your record producer need to be in the same scope.

John