Hello community, I need to understand why an Activity Set (Pre-Boarding) is launched while previous Activity Set (Pre-hire) is not Complete in a Lifecycle Event Case.Here is the Activity Set configuration:Here is the Lifecycle Event: Here is the ...
We are developing a lifecycle management for employee exit from organization. In one of the activity sets the activities need to be performed by various assignment groups are configured as record producers. The values entered in the record producer a...
Hello Community,have a requirement to copy an attachment from an old HR case and transfer it to a new HR case. Additionally, I would like to delete the attachment from the old case. Could you please assist me with this process? Thank you in advance !...
What is the difference between "Legacy HR Case Management to the HRSD Employee Relations scoped application in Service Now"?
Hi Team, I have a requirement to assign HR cases to agents using a round-robin assignment rule. Could someone please assist me with implementing this? Regards
Hello all,I am asking if it is possible to generate report on views on links embedded in Knowledge Articles for example in the image below can i generate the number of views on the Identification of Job levelMany Thanks 
Hi,Hope you are doing well.I have an 'attachment' type variable in my record producer. When the user uploads any attachment, I want the attachment to get saved in the record created. But instead, it is hiding it.I can see the entry created in sys_att...
Hi All,I’m encountering an issue where, when a customer replies to an Additional Comments notification email, the same reply is being logged twice on the hr case table.Has anyone faced a similar issue or know what might be causing this? Any help woul...
when we search with specific topic in hr portal the widgets boxes are getting cut off in top genius result card and as well in suggested results there is no proper layouts in the widgets borders also. Please suggest on this
Hi,As part of the migration to the Document Templates due to the deprecation of the HR Document Templates, we are working on migrating our existing integration with DocuSign to leverage the new Document Templatesframework. In our current setup, docum...
Hi Team,We have a requirement we need to make checklist ready only once case is closed in HR AGENT WORKSPACE. any one worked on the please let me know @Ankur Bawiskar any suggestion pleaseRegards,Siva Mani.
As an analyst, there is an edit button on the checklist when viewing. Can this be disabled so analysts cannot edit the checklist?we need to disable this edit option in checklist list Regards,Siva Mani.
Hi Need to add quick links to the HR Agent Workspace Landing page Created a Portal contentCreated schedule Content but UIB Workspace content location is not available Plugin installed : Employee center Pro (version- 33.0.4) Do I need to install any o...
Is there a required plugin or set up in order to see the option "copy case" in Agent Workspace?I have installed Agent Workspace on my PDI and on subprod environments, but this option is not available. According to Docs, Copy a case in Agent Workspace...
When i select feedback choice and click on submit then the feedback is not submitting it is happening in QAT environment were same thing is working in DEV environment can you please help me on this issue.
