Hi All ! Add the recruiter in the watchlist in HR case table automatically. Wrote a BR, but not working. kindly help ! TIA (function executeRule(current, previous /*null when async*/) {var recruiterID = current.u_recruiter.toString();if (!recruiterID...
We have recently started experiencing intermittent redirect to $m.do#/home. Our Tier 1 users alternate between HR Agent Workspace to handle chat interactions and native/legacy/classic HR Case to manage most cases.Users are randomly being redirected ...
Hi Community,We recently upgrade our ServiceNow instance from Yokohama Patch 13 to Australia Patch 2. After which we came across one issue related to the UI Action in the HR Agent Workspace. The 'Transfer Case' UI action in the HR Agent Workspace is ...
Hello Community,We have 2 custom UI Actions Abgelehnt & Genehmigt that were visible to the Approve which have the specific role condition to see. After the Australia Upgrade in Dev & QA, there were no code changes or anything that have affected these...
We have Granular Delegation for HRSD but no delegation records (sys_user_delegate) are created when the start date of the delegation is in the future. It works fine whenever todays date is selected as start date for the delegation. Has anyone had th...
I have one requirement whereI have imported some data from the import sets to one of the custom table. That custom table consist of fields like subject person which is dot walked from hr case number, teammate id which is dot walked from subject perso...
Hello , I have attached the Knowledge Actionable Feedback form , is it possible to make the submitter of this form anonymous when this is submitted and generates a feedback task. If Yes how does one go about it
Hi Everyone,I had a requirement to display a reminder message for HR agents immediately after login, prompting them to make themselves available in HR Agent Workspace so they can receive HR case assignments.
Hi All, Could you please help me with how the lifecycle event case will attach to the journey table? I am working on a PDI instance, and on the journey portal page, onboarding new hire is not visible. Thanks ,Chandan
Is it possible to generate a document (like a letter of employment) after a case has been submitted? Essentially, after the user provides details in the record producer - can that information be passed into a Letter of Employment document template an...
Hi Team, I need to group high priority cases and display them inIt should appear in High Priority Cases widgetsA visible “Urgent” tagTag color set to Critical (consistent)
Hi all, I am encountering the following error while creating a case. Could anyone please help me with this?Read operation on table sn_hr_er_enquiry_case from scope Human Resources: Core was denied.The application 'Human Resources: Employee Relations...
Hi Community,I am quite curious why there is HR catalog and category but also taxonomies the same time. As a end user, I can only find HR service in employee center, not in service portal. Why do I need both classification?Thank you.
Hi all , In the esc portal journey page we are receiving this error:
Hi Everyone,I am trying to understand how organizations implement HR integrations in ServiceNow HRSD.I have a few questions:How are HR Cases created in ServiceNow from external systems like Jira, Workday, SAP, or other applications?Which integration ...
