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Case card configuration for teams notification

We have an existing configuration where notification is being sent out to the opened for/subject person when the case is being updated as per the attached screenshot. The notification goes out in a card format. It is all provider notification where i...

Store month and date value in system property

I would like to store national holidays month and date value in system property so, that I can compare termination last working date field from HR profile. Can you suggest that how can we store date and month value in system property?Thanks,Sireesha.

jalipatisir by Tera Contributor
  • 183 Views
  • 2 replies
  • 2 helpfuls

Resolved! Facts & Figures on the benefits of using ServiceNow for HR

Hi everyone,  As part of a big analysis on where can use ServiceNow, more and more, within our organization, I would like to ask you if you have any "facts & figures" on the benefits of using ServiceNow in Financial departments (controlling, accounti...

Resolved! Ldap integration not getting captured in UPdate set

I have integrated LDAP to fetch data from Active Directory (AD). Initially, the data was being captured correctly in the update set. However, due to an issue, that update set became corrupted and had to be discarded. Unfortunately, the associated dat...

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Apaul by Tera Contributor
  • 222 Views
  • 1 replies
  • 1 helpfuls

Resolved! ESC Portal - Dock Chat instead of Pop Up

Is there an ongoing development or future enhancement to the chat functionality? Instead of a pop upDock it to esc portal      

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jiral by Giga Sage
  • 454 Views
  • 2 replies
  • 0 helpfuls

Lifecycle Event not triggered as expected

I have created a HR Service and mapped it to a lifecycle event. Lifecycle Event has one activity set which is supposed to trigger immediately. After creating HR Case accordingly, the lifecycle event did not trigger as expected. Does someone have an i...

Julia Baus by Tera Expert
  • 761 Views
  • 10 replies
  • 1 helpfuls

HR Walk-up Appointment process?

Hi,From an agent’s perspective, how does the HR walk-up process work? I want to understand what an agent needs to focus on and what changes are necessary to handle a walk-up appointment.In my understanding:-A requestor creates an appointment via the ...

miro2 by Mega Sage
  • 201 Views
  • 1 replies
  • 0 helpfuls

Customers with an HRSD Implementations Using Oracle HCM?

Hi there. I am the HRSD Product Owner at Fortive, a fortune 500 company that recently implemented the HRSD module (including a revamped Employee Center) last summer. I'm searching for other companies that are utilizing ServiceNow HR with an Oracle HC...

wmouser by Tera Contributor
  • 246 Views
  • 1 replies
  • 0 helpfuls

Display in Live agent Chat the HR case created from interaction

Hi All, Any help is appreciated.When the live agent chat with end user in HR Agent workspace, he can create incident by typing "/create incident". So, the created incident with details displayed over the Chat Bot. Like the same I want to create for H...

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ChilankaS by Giga Expert
  • 225 Views
  • 1 replies
  • 0 helpfuls

Resolved! HRSD - generic lookup table

I have a requirement for a custom multi-select field to be added to a table that extends HR case (sn_hr_core_case).  I can use the List data type but would need a table to store the choices.  I took a look at the tables that came with HRSD applicatio...

Colleen by Tera Expert
  • 1645 Views
  • 6 replies
  • 3 helpfuls