HR Criteria

Dhanaja Rode
Tera Contributor

suppose HR criteria is like 

Conditions are Role is Hr basic 

So HR service is available to all the agents who is having HR basic role. 

So is it possible that HR agents can raise the HR case by using Record Producer- for any User 

If not is there any other way

2 ACCEPTED SOLUTIONS

Mark Manders
Mega Patron

They will have access to that record producer, because the user criteria says they do. I'm not sure I understand your question, since you are answering it yourself.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

View solution in original post

Jemi David1
Tera Expert

Hi Dhanaja,

You can create a user criteria with the role condition and apply to the record producer. You should leave the hr criteria field in the hr service configuration page empty so that the agent can raise a case on behalf of another user as subject person.

View solution in original post

2 REPLIES 2

Mark Manders
Mega Patron

They will have access to that record producer, because the user criteria says they do. I'm not sure I understand your question, since you are answering it yourself.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Jemi David1
Tera Expert

Hi Dhanaja,

You can create a user criteria with the role condition and apply to the record producer. You should leave the hr criteria field in the hr service configuration page empty so that the agent can raise a case on behalf of another user as subject person.