HR Criteria

[Dhanaja Rode]

suppose HR criteria is like 

Conditions are Role is Hr basic 

So HR service is available to all the agents who is having HR basic role. 

So is it possible that HR agents can raise the HR case by using Record Producer- for any User 

If not is there any other way

[Mark Manders · Accepted solution]

They will have access to that record producer, because the user criteria says they do. I'm not sure I understand your question, since you are answering it yourself.

[Mark Manders · Accepted solution]

They will have access to that record producer, because the user criteria says they do. I'm not sure I understand your question, since you are answering it yourself.

[Jemi David1 · Accepted solution]

Hi Dhanaja,

You can create a user criteria with the role condition and apply to the record producer. You should leave the hr criteria field in the hr service configuration page empty so that the agent can raise a case on behalf of another user as subject person.