HR Lifecycle Event Error

[Community Alums]

Hi Team,

We are getting the below error when we test life cycle event. Has anyone faced the issue, kindly help. Thank you.

[Abbas_5]

Hello @Community Alums,

Please refer to the below link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1117350

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Community Alums]

Hi @Abbas_5 , Thanks for sharing the article - I have gone through that article before itself and I am unsure what could be the cause. May i know which point from that article you are referring here ?

Thank You

[Community Alums]

@Susan Britt / @Sandeep Rajput any inputs on this.? Whenever we get this error - we are doing resume case manually. 

Because of the evaluation interval are we getting this error? 

[Sandeep Rajput]

@Community Alums Looks like the Preboarding Activity set has an activity which is causing this error. If the preboarding activity set triggers through a script then you may need to check the script as well. You can find more about this error in the system logs. Check the logs around the time when the activity set went into the error state and you may get to find the root cause there. An error in a lifecycle event may pop-up due to various reasons and it is difficult to predict the root cause just by looking at the screenshot.