HR Lifecycle Event trigger country wise

abirakundu23
Mega Sage

Hi @Sandeep Rajput / All,

We have a requirement where need to add new HR tasks in HR Activity set for country wise. That task only be triggered for specific country but not for others country. Whatever tasks there it will be same as existing functionality. HR task "xyz" will be trigger for all country & also Poland. We made activity set in that way but its not working. Could you please assist here.

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1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@abirakundu23 Instead of setting the trigger conditions on Activity set, define audience record for your Activity/Activity set, an Audience is nothing but an HR Criteria which makes an activity trigger for specific set of users (in your case users from specific country).

Screenshot 2024-02-28 at 5.19.57 PM.png

Please refer to the documentation for more details https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/employee-center/con....

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3 REPLIES 3

Sandeep Rajput
Tera Patron
Tera Patron

@abirakundu23 Instead of setting the trigger conditions on Activity set, define audience record for your Activity/Activity set, an Audience is nothing but an HR Criteria which makes an activity trigger for specific set of users (in your case users from specific country).

Screenshot 2024-02-28 at 5.19.57 PM.png

Please refer to the documentation for more details https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/employee-center/con....

abirakundu23
Mega Sage

Hi @Sandeep Rajput ,

If Activity set (test)is require for all countries but before activity set(test) few are not used for all country, how can handle that situation? 

abirakundu23
Mega Sage

Hi @Sandeep Rajput ,

If we used Activity is combination condition for all countries not working. Could you please guide here?

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