HR Lifecycle Events Case Assigned to not populating

[mlamin]

Hello Community,

I have worked on an onboarding process. I have everything setup in my env where the Lifecycle events and the activities are ready to be executed, I have my record producer kicking off to initiate the process. When the process is kicked off, I am running into an issue where the Assignment group of the Lifecycle Event Case is auto populated with HR onboarding, but the assigned to field is not auto populating even though there are multiple users with the right skills and roles in the group. please let me know if you have encountered similar issues like this. 

Thanks

[michaelj_sherid · Accepted solution]

@mlamin I see the HR Case matching rule, but there is an OOtB LE Matching rule for Lifecycle event cases.

[mlamin · Accepted solution]

@michaelj_sherid Thank you for the assistance. I was able to create a new assignment rule and matching for the Lifecycle event cases. I assumed the OOtB ones were being used, but that was not the case. Thanks again!