Can someone explain AI Search-fallback?
Hi allI just want to know what is the function of1) setup 2) another search
Forum Posts
HR case - SLA field and has breached field
Hello, I would like to ask for your help in consolidating my understanding of the mechanism behind SLA time calculation. I looked at many topics on this forum as well as in the product documentation to get a better understanding. However, I am still ...
Best practice for customizations? (Scopes, Cloning and Update Sets).
I am about to Implement the HRSD Integration with SuccessFactors.It will require a significant amount of customization to add new Fields, new services for importing additional tables, new flows for Full and delta loads and new flow actions which can ...
Resolved! How do I get the configuration ID of a landing page card?
Hi, I'm creating a new line of data visualization under the Overview section of HR Agent Workspace. I've created a data visualization just fine, and I'm trying to replicate the carousel functionality so I created a repeater and now I'm having a hard ...
Why ui policy not working on the HR case form?
Hi All,Actually firstly i have created one RP and mapped to few fields on the backend, and created one ui policies to show case fields based on the choice selected on the other field, its working, So now i have created another RP which have some fiel...
Resolved! Service table fields functionality not working?
Is there somewhere other than the HR Service record that we indicate a field is to be used as a'Service table fields'? If I create a custom field that is needed for a service, I have added it to the Service table fields slushbucket but that field sti...
HR agent workspace not working as expected
In HR agent workspace when the person A updates the HR task assignment group , after that when person B updates the "assigned to " field in the HR task , the work notes shows assigned to field is updated by person A even though the field is updated b...
Ai Search
Hi ,I have configured ai search in servicenow esc portal . there are some topics under knowledge articles . I am unable to select two topics at the same time . Is there a way to select two topics at the same time.
HR Case Creation from SMS Text
Hi all, Client is requesting for functionality to exist where a deskless employee can send an SMS text message which in turn would be ingested into ServiceNow and create a general case. Does anyone have any previous experience with a similar solution...
Ribbon for SLA time remained for each hr case record in workspace case page
Hello Experts,I need to add a Ribbon for SLA time remained for each hr case record in workspace case page,didn't find any document here regarding this request.the aim is to show the remaining time for each hr case inside the form or above it.thanks
Edit PDF while previewing before generating the final document
Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...
EDM Poland
Has anyone implemented EDM in Poland? - Poland has very strict rules on how documents are stored and I was hoping that someone may have already done this and is able to share their experience.
How to config Overview section in HR agent work space?
Hi All,Actually we have a requirement that , we need config Overview section in the HR agent workspace likeNeed to display following Card Lists visible in the Overview section?1)VIP Cases2)SLA at Risk3)My Cases4)My Tasks Please help me to achieve thi...
Resolved! ML on Recommended for you (Relevant for you widget) EC Pro
Hi Community! How do we know/check if the Machine Learning is enabled or not for the Recommended for you ('Relevant for you' widget) in the EC Portal? is it enabled by default if we have ML and HR Core application are installed?The other question, in...
To populate same 'Requested for' on 'Request for' of second checkout confirmation box
Hello Team,Currently, the user selected in the variable 'Requested for' is NOT the same as in 'Request for' of the 'Request/Order Confirmation' checkout box. I need the same 'Requested for' as in 'Request for' on the second checkout box.For this, I c...
