Hi Team, In our flow we have the requirement of sending the offer letter in email to the employee. High level process is as follows:1. Manager raise request.2. Approver approves3. HR team gets an HR task to populate few fields (this we are doing thro...
Hi All,We need to have group managers able to edit the group members . In the oob acl users having user_admin role can edit the group members. But users with user_admin role and group managers are unable to edit the group members. Kindly help me on...
Hello, We had a requirement to Populate 'Source' field on HR case table with Now mobile/Service portal depends on where it was created, We have achieved this by created variable and setting it through client script. Issue here is variable which we ...
Is it possible for an individual agent to hide the "At A Glance" section on the HR case in agent workspace? We tried turning off the "Show Sidebar"
Hi, I should be able to navigate as an end user to an article and be able to click on something that allows me to print the article (without printing the entire webpage). When we open article on Service Portal and click on ctrl + P to print article t...
I would like to check the text and title of the knowledge article when approving the knowledge from the My Item widget of ESC. Please tell me how to set this up.
I am configuring a record Producer form where the fields are in single column layout then what I wish to do is to set the few fields in two column fields, conditionally. Because I have this field2 where available for all user and I also have a field...
Hi experts,I have created an approval in a activity set as part of a flow in a lifecycle event. The approval gets generated and visible on native UI. However in HR agent workspace it is not visible. I have a requirement where approval is conditional ...
Hi experts,How can we resize (make smaller) these quick links (external links) tiles.Please let me know which part of CSS/ HTML needs to be changed to adjust the size of these links.Thanks in advance.
Hi All, I am actually able to navigate to the New 'Agent Workspace for HR' through the workspaces dropdown in the header menu of the new Polaris view and able to see the agent assist related search results in the workspace for all COE's cases expect ...
Hello, I would like to know how "Task support team" field and its related fields would work on the HR task table.In my onboarding lifecycle event activity, there is a task whose support team is Parent Assigned to and HR Tier1 as below. How can employ...
How can I use flow designer to skip an approval when the approver is the same person as the requestor?
Hi all, Maybe a silly question but is it possible to use a phased implementation approach in HRSD with Case and Knowledge Management and Employee Center Pro? For example, you introduce Case and Knowledge Management (for internal HR Agents) and then E...
Hi, We would like to update the Customer Satisfaction Survey post closure of a SNOW case. Can anyone please tell where I can find Customer Satisfaction Survey. Regards, Nivedita
Hi, I want to configure the default email adress (reply to) when we send an email via HR Agent but i don't know how i can do that. Thanks
