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Resolved! Business rule condition doubt

Hi everyone, hope you are doing wonderful!I have a Business rule that I need to change to meet some requirements but I am with some doubts on how to do it The requirements are:Run only for interactive sessions.If conditions should be added to main Bu...

rafas_2703 by Tera Guru
  • 789 Views
  • 2 replies
  • 1 helpfuls

Unable to change the theme in New HR Workspace (Tokyo)

I am unable to change the theme in the new agent workspace which comes with the Tokyo upgrade. I want to change the color. Below is the image.I am unable to modify or change the theme as well in the UI builder under branding and theming.Can anyone he...

Sachin67_0-1675255461928.png Sachin67_1-1675255580202.png
Sachin67 by Tera Contributor
  • 2042 Views
  • 6 replies
  • 3 helpfuls

Resolved! HR task not visible in employee service portal

Hello all, I am working on adding an activity set within a HRSD in processing. I have 3 business rules to assign the task below to whatever org the New Hire is joining. The Task "Supervisor Complete NH SIPR" is assigning the task like I want, but the...

Averyy_0-1705591658668.png Averyy_1-1705592083934.png
Averyy by Tera Contributor
  • 1967 Views
  • 1 replies
  • 1 helpfuls

Add dashboards to HR Agent Workspace

Hi Folks,Is there any way we can show reports and dashboard in HR agent workspace. if yes then what are the prerequisites or licensing required. We want to have OOTB HR case Dashboard / Case overview and Manager Dashboard on the agent workspace. 

Resolved! Remove duplicate attachment from HR case

Hi All/ @Jaspal Singh I want to remove duplicate attachment from HR le case when HR service is "XYZ" . In HR case there are 2 HR tasks once 2nd task closed complete same attachment attached in HR life cycle case. Can someone please help me for that? 

User cannot download the attachment from the record producer

Hi Team, I'm working on the record producer which create the HR case. I have added attachment to the record producer, where attachment will be present in sys_attachment table. I have created rich text variable and added URL of the attachment. Form co...

DeepikaM by Tera Contributor
  • 1620 Views
  • 4 replies
  • 0 helpfuls

Catalog Builder within propre application scope

Hi Team,  I was working within "Employee Center Core" application scope and tried to build a new Catalog Item using "Catalog Builder". After all, I have noticed that new item has been created witihing "Global" scope and right now I am not able to cha...

BKulisz by Tera Contributor
  • 923 Views
  • 4 replies
  • 0 helpfuls

How to link catalog item to a ui button on portal

Hi, In our new portal we have a new Ui action button available at the bottom of the page saying Still don't find what you are looking for..? Submit a request (UI Button)....So if a user clicks on the button..This will direct to catalog item page..How...