Resolved! Getting Errors when loading the journey page
Hello Everyone, When accessing journey page in employee center portal, getting lot of errors. All the widgets are OOB.
Forum Posts
Lifecycle activity for team outside HR
One of the activity for onboarding lifecycle, is for a team outside HR need to answer a question (Yes or No). What type of HR task should I do to accomplish this?Where would the team go to assign the HR task and complete the HR task?
How can we get data from other sources using REST APIs without Oracle HCM plugin in servicenow ?
I need to get data or infomation from external sources or third party applications using REST APIs Integration method without the use of Oracle HCM plugin. How is it possible ?
Assignment group not visible for HR cases in agent workspace
When i click on magnifying glass icon on assignment group field in agent workspace, i am not able to view assignment group, its showing blank but when i type group name manually it works. And i am not facing these issue in incident and task. What can...
Resolved! Is Employee Center going to replace Service Portal?
Hi everyone, My question is as per the topic. I've heard some rumors that Employee Center may replace Service Portal in the near future and that it will bring together both ITSM and HR functionalities to make one portal for everything. Does anyone k...
Resolved! How we can create activity set, activity to implement lifecycle event.
Hi, How we can create activity set, activity to implement lifecycle event. What steps needs to be followed to achieve it. Can anyone please tell me one example with step by step to achieve it. Regards, Nivedita
How to assign a ticket to specific tower (TOPIC) and country based on variable selection on portal
Hi ALL, I have created a record producer "Generic Request " under HR case (sn_hr_core_case) table. I have added two variables 1. HR Tower -Drop down a. HR TECH b. HELPDESK2. Requested person (Reference filed from user table)Now, depends on t...
Reminder notifications
Hi All,Agents create a reminder in hr agent workspace , but we have observed that the reminders do not go to user mailbox. Is it possible to send reminder as a mail to user mailbox.Thanks in advance
What steps do I follow to request data destruction in ServiceNow?
To request data destruction in ServiceNow, go to the "Data Destruction" module, complete the necessary form (including data type, reason, and urgency), and submit the request. The designated personnel will then process your request for secure and com...
How can I initiate a data destruction request in ServiceNow?
To initiate a data destruction request in ServiceNow, navigate to the "Data Destruction" module, fill out the required form with details such as data type, reason, and urgency, and submit the request. The request will be processed by the designated ...
Resolved! How to display date if you are receiving date and time both
Hi All, One of the requirement we are receiving date and time (like 2023-12-06 12:00:00) from the one of the field , but i want display date only in the task description .Can you help me to get the date. Thanks
Need of Wipro Employee Cards for Metti Assignments
We are being asked to complete our Metti assignments. However we are discovering that in order to complete the task, we require a Wipro Employee ID Card. Who in HR is the POC for this and can they be sent to us via mail? Thank you.
ServiceNow HRSD sn_hr_core.impersonateCheck system propery
"It's time to know about HRSD."Do you know? Which property help you to allow or restrict the access to all HR cases by impersonating the user?Answer is "sn_hr_cor_impersonateCheck" that allow or restrict access to check all HR cases by impersonating ...
KB Article shows blank screen
Hi All, When I am trying to view HR KB article , it shows blank screen for some users but for others it is working fine. I checked the user criteria for Knowledge base and it is fine and I ran KB article and Knowledge base diagnostics , it shows the ...
HR Agent Workspace - Chat response template action failed message
Hello,Has anyone using a Chat response template with HR Agent Workspace seen this error? The error is "Action failed" (see below) when trying to use the Quick Action option / r.The response template being used is set up with a channel and conditions....
