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Resolved! Need add Save button on all er case forms

Hello, I'm trying to add a Save button on the ER Case form on the employee relations table. This is what I have:     Its currently not showing on the form for some reason. Not sure what I'm doing wrong. Can anyone provide any guidance. Thanks

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Need to fetch how many tasks assigned to particular user

Hi Team, Please help on the below query, I want to fetch how many tasks are assigned to particular user ,with  the states are ready, WIP, Pending, using notification email script.and the send the notification to user saying these are the tasks are as...

nikhitha24 by Tera Guru
  • 279 Views
  • 4 replies
  • 0 helpfuls

Need to configure digestive notification

Hi All, Can someone help me on below query. I want to create a digestive notification for HR task table.If HR case is opened for candidate he has activity Sets needs to complete Example: Day1 and Day2Under Day1 Activity set we have 10 HR tasks and fo...

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nikhitha24 by Tera Guru
  • 257 Views
  • 2 replies
  • 0 helpfuls

Metrics or Report for groups, roles and authorization

Hi, I want to create a Metric (Report/Dashboard) in ServiceNow that contains all the HR groups and roles and what they can do with those roles and authorizations. Is this possible in ServiceNow? Does anyone have an example? Thanks! Misafir

Misafir99 by Tera Contributor
  • 313 Views
  • 2 replies
  • 0 helpfuls

Cannot create a knowledge automatically when a case is closed

Completed 1-3(1. Create a field mapping -3. Create a UI action) but still can't create a knowledge automatically when case is closed.Does it need additional actions?Need help.人事ケースからのナレッジ記事作成の有効化 (servicenow.com)

Sara yokota by Tera Contributor
  • 191 Views
  • 2 replies
  • 0 helpfuls

How to update interaction creation page?

We have a requirement to update the fields visible when creating an interaction from the HR Agent Workspace. Does anyone have any ideas on how to do this? This is the form OOB: Thanks so much!

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Static values vs dynamic on ticket request

Hi all, Recently we started to work with ServiceNow and for reporting purposes I need some help to understand how we can refer to requester location, country for already closed tickets, if with a time requester has moved to another location and in hi...

curiosity by Kilo Contributor
  • 230 Views
  • 1 replies
  • 0 helpfuls

HRI Case User Acceptance workflow

Hi All,  We are trying to modify the HRI Case User Acceptance workflow . Below is an image of the same . So , When a case is created by an user ,an agent works on it and provides solution on case and moves the case to "Awaiting acceptance" state .  T...

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I have to get User's location state value.

Hi,  I have to get User's location state value. I have User's table and from User's table I have to get User's location and then state value in script. Below is attached screenshot :  In above screenshot I'm getting current logged in User and then I'...

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Add User criteria to HR case report.

Hi Experts, I am having a requirement that need to create a report of unassigned HR cases.And I will make this report to available on HR Agent Dashboard. Here the issue is report need to show the unassigned cases of the logged in Agent region(Locatio...

VeeruG7 by Tera Contributor
  • 249 Views
  • 3 replies
  • 0 helpfuls

Why Client script was not working properly on HR case?

Hi All ,Actually i have created one client script to make fields visible and mandatory based on other field choice selected, Actually whenever we create a case (RP) created from portal then client script working fine, but whenever i am trying to crea...

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Deepika61 by Tera Contributor
  • 586 Views
  • 10 replies
  • 0 helpfuls