HR Lifecycle Events Case Assigned to not populating

[mlamin]

Hello Community,

I have worked on an onboarding process. I have everything setup in my env where the Lifecycle events and the activities are ready to be executed, I have my record producer kicking off to initiate the process. When the process is kicked off, I am running into an issue where the Assignment group of the Lifecycle Event Case is auto populated with HR onboarding, but the assigned to field is not auto populating even though there are multiple users with the right skills and roles in the group. please let me know if you have encountered similar issues like this. 

Thanks

[michaelj_sherid · Accepted solution]

@mlamin I see the HR Case matching rule, but there is an OOtB LE Matching rule for Lifecycle event cases.

[michaelj_sherid]

Hi @mlamin are you using AWA or the standard Assignment and Matching rules?  Can you send a image of the configuration you have for any of those assignment methods on the Lifecycle Event table? Does your HR Case template have the group assignment to HR Onboarding? This will help to see what is happening. The more details you can provide, the better the Community can assist.

Regards,

Mike

[mlamin]

Hello @michaelj_sherid I am using the standard Assignment and Matching Rules OOTB rules that I didn't change. I have my HR template configuration attached below. I do have the HR onboarding group as an assignment in the Template. Which seems to show up on the HR case that is created, but the Assigned to field is not being filled.

[michaelj_sherid]

@mlamin We will need to see your assignment records, this is where I believe things are going awry. 

[mlamin]

@michaelj_sherid Are you referring to the assignment rules?