HR Survey trigger conditions

Liz18
Tera Contributor

Can HRSD have multiple surveys?
Can the ER COE table have a different survey vs the HR Case COE table?
What are the survey trigger conditions?
Can a HR service have multiple surveys?

2 ACCEPTED SOLUTIONS

Community Alums
Not applicable

Hi @Liz18 ,

There are no specific Surveys for ER COE as such.

Below are the list of Surveys available (asmt_metric_type table)  for HR OOTB:

 

SandeepDutta_0-1718687870321.png

Trigger condition for OOTB HR survey:

SandeepDutta_1-1718687931394.png

 

 

View solution in original post

Kohei Tominaga1
Tera Expert

Hi

You can check the OOTB survey from here. You can check and customize the questions and trigger conditions.

KoheiTominaga1_0-1718687998056.png

 

And this is the reference for configuration

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...

View solution in original post

3 REPLIES 3

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @Liz18

Yes. Please go to Assessment table, and find the related HR Surveys.

New Assesment definition can be created with new trigger conditions

 

Please Mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

Community Alums
Not applicable

Hi @Liz18 ,

There are no specific Surveys for ER COE as such.

Below are the list of Surveys available (asmt_metric_type table)  for HR OOTB:

 

SandeepDutta_0-1718687870321.png

Trigger condition for OOTB HR survey:

SandeepDutta_1-1718687931394.png

 

 

Kohei Tominaga1
Tera Expert

Hi

You can check the OOTB survey from here. You can check and customize the questions and trigger conditions.

KoheiTominaga1_0-1718687998056.png

 

And this is the reference for configuration

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...