HR Task not visible to subject_person on ESC Portal

[Dorothy]

Hi

I have HR case created from an HR Service . The HR Case has HR Tasks in it. Now when I view the case on ESC Portal impersonating as the subject_person, I cannot view the tasks under the case unless:

1. Subject_person is added in watch-list for that HR Task, or

2. Subject_person is in the assigned_To for that HR Task

This is not the behaviour for HR tasks that are created on an HR Case from Lifecycle Events. They are always visible to employee on esc portal i.e there is no need to add subject_person to watch list

Is there any configuration that I am missing here, or is that the behaviour and cannot be changed?

[Mame Diarra · Accepted solution]

@Dorothy 
This required behavior needs to be enabled for HR tasks. For that you need to add the condition "subject_person is(dynamic) Me" on the to-dos configuration for HR tasks on "sn_hr_sp_todos_config" table.

[Wessel van Enk · Accepted solution]

Hi,

Like Mame mentioned, you need to add the HR tasks on the To-Do Configuration table.

It's the sn_hr_sp_todos_config table and it would look like this:

[Dorothy]

Strangely enough, the tasks  are now showing up without any changes at all whatsoever. I don't even have subject person in watch list for case / task