HRSD Success packs
Now create recently archived several workbooks. Would anyone have in local files..SLA config workbook, Notifications workbook and AgentWorkspace workbook
Forum Posts
Restrict additional comments to the users from activities
Hello Experts, is it possible to restrict rejected comments added in the case activities do not visible to the end users? this comments added by approver and copied to the case activities. RegardsNC
Task management for HRSD
Hi, I am considering how to manage the tasks of HR Agent.I understand that Fulfillment Instruction, Check List, and HR Task can be used as functions of ServiceNow.I would like to hear your ideas about how to use them. I think that Fulfillment Instruc...
Knowledge Base Management Best Practices
We recently launched our employee service center in January 2020 and are now looking to build a strategy for maintaining our knowledge base to ensure content is up to date and accurate for our employees. We are looking to approach this holistically a...
Duplicate Alert after Report Save
Following a recent update to Vancouver, we are encountering an issue where saving reports results in the generation of duplicate alerts with the message "Report Saved: All Cases Created This Week". Are there others experiencing this problem, and does...
Record producer contain snc_internal role
Hi All / @Sandeep Rajput ,We have pushed our update sets in lower instance after instance clone, when we have pushed, we received error for Record Producer "Local update found rather in newer one" which is showed role is added "snc_internal". but if...
Add related list field to list view of a table
We have a case form that contains a related list that contains Participants list (ie Panel members and Participation Type). Is it possible to add one of the fields from the related list (in this case the Participant Contact) to the Case list layout s...
uib - ui builder need to change style of heading component in condition if true of a field
Hi Experts,i'm trying to get a heading component in the ui builder, to be bolded style once another field is returning true (condition) how i can achieve that via the ui builder heading component config?see the attached photo.thanks!
catalog item results in Virtual agent
Hi experts,How can we enable catalog items in Virtual agent search I have added catalog items as search source in search profile for VA AI search application but no result TIA
Inbox Not Working in New Agent Workspace
Hello All, On HR Agent Workspace, there is an inbox page which doesnt work in our DEV but works correctly in TEST, it shows empty page.I have verified in the page settings, the component that is being used is the same in both instances. Also Service...
Need to make workflow wait till next day 1 am.
HI Team, I have a variable on catalog item , closed .When that closed is set to true... workflow should wait till end of the day and it should trigger a task at 1 am.That is if closed is set to true nnow , workflow should wait till tomorrow 1 am.I cr...
Resolved! Hide HR services to all users when creating a case in the backend
Is it possible to use HR Criteria to hide some HR Services in the backend when creating a ticket/case? I saw some recommendations to use a query BR but I'm still wondering if it's possible to utilize HR Criteria to hide specific HR services.
How to Display info meaasge in List view
Hi all I have a Module that displays the list of Group Records (sys_user_group) if the logged in User is a Manager or secondary manager of the group.Now the ask is to display an info message if no records are displayed in the list view.How can i do ...
scheduled report on quarter basis
Hi,I need to schedule a report on quarter basis. I set the run as monthly and in the conditional i used the below script but it was triggering every month. I see it report schedule for next month in schedule which it should not. Can anyone help how t...
Resolved! Can I have a date picker in reporting?
Hi all, I need to select data between specific dates from my native reporting as well as dashboards I have built?
