I'm hoping to hide the Inbox icon on the left-side of the Agent Workspace for HR Case Management portal. I have already attempted to de-activate "Inbox" in sys_aw_module. I have also attempted to disable the two Inbox options (Inbox default and Inbox...
Hi all, I have a question regarding child HR case. I have defined a Service Activity as Child HR case (Account Notification)on one HR service (Test HR service), but when this HR service (Test HR service) is created, the child HR service (Account Not...
Hello All, Looking for a solution on how users are transformed into Alumni users, how does it happen? and if they want to register, so that they can set their own password and login into asc portal, Is there any way?
Hi,I was wondering if anyone have managed to get the new "Word Document Templates" plugin working in combination with a HR Service. Somehow, im not getting that Document Template links to a service. It just doesnt recognize and it just want HTML or P...
How can we add an additional layer to the OOB security rules on ER by restricting ER cases from being viewed/visible in list by the people who opened them too (opened_by) Any idea as well where servicenow is setting the self-service view for Opened F...
Hi All, I have a requirement to bring the VIP column of the impacted user in the Agent Workspace list view. Initially i configured the list layout with Agent workspace view to get the column , but it is not reflected in the instance nor in the agent ...
Hello - we are live with HRSD Case Management - one issue we're running into is employees still emailing individuals/agents directly. We are wanting to drag/drop attachments into an HR Case for agent reference only, and not visible/viewable by the em...
Hello, because clients often ask which module to purchase, I was wondering what is the exact difference between the HR Lifecycle Events and the Enteprise Onboarding and Transition Lifecylce. From Orlando on, this two are seperated and in need of tw...
Hello, My organization is the midst of a project to migrate from the legacy HR Agent Workspace to the new Agent Workspace for HR. This involves activating a new plugin, which creates a new scope for the UIB-based workspace. In the legacy workspace, w...
Hi everyone! How do I add a custom button to a specific related list?What I mean is the following - Watch the image bellow:How do I add a custom button beside the New and Edit button? The UI action I have is:How do I achieve this feature?Thanks!
How to disable possibility to transfer chat to chat queue where no one is available. I tested it and system allows to do so, then automatically closes the chat because no agent can pick it up.Also, only hr queues should be visible there, while curren...
Hello , In HRSD, on HR PROFILE table, when employee becomes alumni, system mark the sys_user record against the profile as locked out and inactive. Now questions are 1) Can the access the ServiceNow hrportal? 2) If yes, how it happens? 3) If not, ...
Hi All,I created a catalog client script for a record producer. Catalog client scripts populate the value of 6 fields . It is a onchange based on a reference variable. when i change the value of the onchange field the catalog client script is not run...
HiI observe a very strange behavior of queues in my system for agent chat configuration. I created a queue in my Quality environment to test the working of chat functionality and it works fine. See screen shot below:After this, I created a list of qu...
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