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Employee Request in lifecycle event

Hi Team,I have installed plugin with demo data. Working with New Hire Journey (Demo) life cycle event, it has two employee requests under Pre-hire activity set.1. Request Standing Desk (Requestor is subject person)2. Request Change in Start Date of E...

Pooja58 by Kilo Sage
  • 782 Views
  • 3 replies
  • 0 helpfuls

Resolved! Unable to see link on Employee center record producers

I have a variable on record producer that is linked to UI macro to display a link. If I click TRy it from record producer it shows the link. If I go to the portal it doesn't show the link. Both UI macro and record producer are in the same HR core sco...

samadam by Kilo Sage
  • 392 Views
  • 2 replies
  • 0 helpfuls

HR Criteria on HR service

Need to show/hide HR service on case creation page in "agent workspace for hr case management" based on groupTried adding an HR criteria on the HR service, it doesnt work.Steps which i followed:-Created HR Criteria,And then created User criteria from...

Screenshot 2024-03-29 at 3.44.31 PM.png
caffry by Kilo Guru
  • 1010 Views
  • 1 replies
  • 0 helpfuls

HR SLA Calendar issue

Hello All, I have received 1 query from user -"I see that some cases will breach on 1st of April but it is a bank holiday. Can you please check if calendar is updated properly for that day?" Can anybody help me with SLA calendar topic details ? Thank...

Employee Documents becoming Active = false

Hello Everyone, we currently have two instances, Instance A and Instance B.We are migrating data from Instance A to Instance B. After migrating the data for Employee document(sn_hr_ef_employee_document) tables, we noticed that the Employee documents ...

Simanta27 by Tera Contributor
  • 269 Views
  • 2 replies
  • 0 helpfuls

HR case takes too long to load

HEllo team,I have an issue wherein I have two instances, test and UAT.We had migrated the test's data to UAT by running a scheduled job. I am facing an issue wherein My test instance has data (22k records) wherein I search for state = cancelled while...

Singh3 by Tera Contributor
  • 697 Views
  • 3 replies
  • 0 helpfuls

Data lookup Definition is not being Triggered in TEST Instance

Hi,I have this Requirement, Where Field 4 has to be be Autopulated based on the values entered by the Requestor for  Field 1, Field 2 and Field 3. So I went with Data look up Definitions (just like how priority is populated based on impact and urgenc...

Madhan007 by Tera Contributor
  • 312 Views
  • 2 replies
  • 0 helpfuls

How to add description field to ticket page in HR portal

HiHow to add description field /Case values or details that they have submitted through record producer in ticket page in portalhere our description field is combination of all the values /details what user have submitted through record producer so i...

sri vijaya by Tera Expert
  • 838 Views
  • 12 replies
  • 0 helpfuls

Resolved! Make the Attachment Type Field on the form Read only on condition

I have Supporting Docs (Attachment Type)  field on Table IT Tracker. I want to make the Attachment type field read only when the state of the request  is closed. I tried UI policies and client scripts, but it did not work. I understand that ACL's are...

Madhan007 by Tera Contributor
  • 644 Views
  • 6 replies
  • 1 helpfuls

Flow designer

Hi All,I created a flow with trigger conditions such as that whenever additional comment changes then a new hr case should be created. But i want to call the flow by using the ui action only , even if the trigger conditions satisfy it should not crea...

kali by Tera Contributor
  • 359 Views
  • 4 replies
  • 0 helpfuls