- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-06-2025 02:05 AM
Currently , we have the "hr_CaseUtils" OOTB Script Include running which is setting the Short Description to "Suject Person name & Employee Id " we wish to append this script by adding the Company code to it.Kindly assist.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-07-2025 12:34 AM
rather than updating the OOTB script include, I will suggest to append the company using after insert business rule.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-06-2025 02:33 AM
Hi @SandeshD,
can you share the configurations in the script include?
Given details:
Name = Kamil
Employee ID = id123,
Company code = comp666.
Now you receive "Kamil - id123" but you want "Kamil - id123 - comp666", is that so?
To achieve this, please share the code that populates it.
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-06-2025 03:01 AM
Hi, @SandeshD ,
You can append company code to the script.
Please share the script here.
Regards,
Mohammad Danish
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-06-2025 09:47 PM
Hello @SandeshD ,
Can you please share your edited script to verify and provide the guidance.
Thank you
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-07-2025 12:34 AM
rather than updating the OOTB script include, I will suggest to append the company using after insert business rule.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader