HRSD - Append Short Description.

SandeshD
Tera Contributor

Currently , we have the "hr_CaseUtils" OOTB Script Include running which is setting the Short Description to "Suject Person name & Employee Id " we wish to append this script by adding the Company code to it.Kindly assist.

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@SandeshD 

rather than updating the OOTB script include, I will suggest to append the company using after insert business rule.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

GlideFather
Tera Patron

Hi @SandeshD,

 

can you share the configurations in the script include?

 

Given details:

Name = Kamil

Employee ID = id123,

Company code = comp666.

Now you receive "Kamil - id123" but you want "Kamil - id123 - comp666", is that so?

 

To achieve this, please share the code that populates it.

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Mohammad Danis1
Giga Guru

Hi, @SandeshD ,
You can append company code to the script.
Please share the script here. 

Regards,
Mohammad Danish

Shraddha Kadam
Mega Sage

Hello @SandeshD ,

 

Can you please share your edited script to verify and provide the guidance.

 

Thank you

If my response was helpful, please mark it as correct and helpful.
Thank you.

Ankur Bawiskar
Tera Patron
Tera Patron

@SandeshD 

rather than updating the OOTB script include, I will suggest to append the company using after insert business rule.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader