HRSD case management filter

[rrajagopal]

In the 'HR Agent Workspace case management' section, I'm interested in finding out if there's a filter available to display the date when an HR case was marked as 'awaiting acceptance.' Currently, we have filters for various criteria like creation date and closure status. I'd like to know if there's a specific filter for cases in the 'awaiting acceptance' status, so I can easily track when they entered that stage.

[Rob Sestito]

Hello,

To my knowledge, there is nothing within the list view to showcase when a case went into Awaiting Acceptance state. My thought is, you would probably need to build something out to capture the time a case state moved into Awaiting Acceptance, capture that date into a custom field, and then allow that field to be added to your list view.

But I do not believe there is anything now that captures that, outside viewing the activity log from within the case itself.

Hope this helps your thought process.

Cheers,

-Rob

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