HRSD Employee Relations

[_Samay]

Hi Friends,

Looking for some help into HRSD Employee Relation HR cases and HR Agent Workspace.

We are using a record producer to create employee relations HR cases, all of the provided variable’s details are getting generated and stored into Description with the help of below script.

new er_Producer().createCaseFromProducer(current, producer, cat_item.sys_id);

Please help us with below questions if anyone can.

• What will happen if we’ll remove this line of code from record producer script and make our description custom JavaScript code. Apart from description, will there be any other impact.?
• Our customer wants all variables details should be available on HR Agent Workspace? How we can do this? It’s good practice to create fields on HR ER Table and map with variables?
• Any there any way to bring only variables data into HR Agent Workspace ?

[Ankur Bawiskar · Accepted solution]

@_Samay 

Before - No variable editor on form in workspace

After

1) created new UI formatter for HR Case in HR Core scope. to copy the formatter name see the incident variable editor

2) then added that on HR case table "Workspace UIB" view - Ensure you are in correct scope

Created a new form section "Variable Editor". Save

Output: HR Case in native shows variable editor in particular form section

HR Case in workspace shows the variable editor in section

I hope I have answered your both the questions.

You can mark both of my responses as correct as per new community feature.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[_Samay]

Also, Can we do something so on HR Workspace so that variables can come into a different tab or some other way. 

[Ankur Bawiskar · Accepted solution]

@_Samay 

Before - No variable editor on form in workspace

After

1) created new UI formatter for HR Case in HR Core scope. to copy the formatter name see the incident variable editor

2) then added that on HR case table "Workspace UIB" view - Ensure you are in correct scope

Created a new form section "Variable Editor". Save

Output: HR Case in native shows variable editor in particular form section

HR Case in workspace shows the variable editor in section

I hope I have answered your both the questions.

You can mark both of my responses as correct as per new community feature.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@_Samay 

Please mark my both the responses as correct

AND

[_Samay]

Hi @Ankur Bawiskar - Thanks for Your responses. and support. 

But, I have check and can not found any variable Editor into HR Cases. Also. If we will enable this Will it apply to all HR Cases or We can specify only for ER Cases. 

[Ankur Bawiskar · Accepted solution]

@_Samay 

I believe I have answered your question on how to add that in my above responses.

Please mark my both the responses as correct and close the thread.