Greetings Experts -
I am working with an HRSD client that has made copious use of categories and sub-categories under many of their HR services.
Example:
Service - Time Away
Category - Leaves, Company Holidays, PTO
Sub- Categories under Leaves: Military, Bereavement, Medical, etc.
I have not experienced the use of categories and sub categories before. Its my impression their services are too broad and suggest their categories become the services in many instances, if not their sub-categories.
I am still investigating what is tied to their categories (SLA's, workflows, tasks.. )
Would love feedback from others with a recommendation or thought process of when to use or not use categories or sub-categories.
I've attached a simple image of the above for reference.
Thanks!
Colleen
