HRSD INTERVIEW QUESTIONS

[Payal Tripathy]

How can you open a new HR case?
What are the different activities involved in an HR Case while investigating the Case?
How can you escalate an HR Case?
How can ServiceNow HRSD contribute to fostering a positive workplace culture?
How does ServiceNow HRSD handle employee data privacy and comply with regulations?
Can you explain the key features of ServiceNow HR Service delivery?
Describe your background in HR policy and procedure
How does ServiceNow HRSD handle requests for flexible work Arrangements?
Discuss the role of ServiceNow HRSD in managing employee terminations

[abirakundu23 · Accepted solution]

Hi @Payal Tripathy 

1. New HR case creation: There are different way to create a new HR case as per requirement.

a. From APP Navigator HR Case -> Create New Case

b. Through Record Producer from Employee Service Center (Example: Payroll, Pension Benefit, International Transfer Process) 

c. Through integration for any Offer /On boarding oriented cases

d. Through any schedule job automatically HR case creation

e. Email through HR case creation.

2.Different activities for HR Case investigation: 

a. Using HR service Name & COE

b. Field value of Source Type - Email, Self Service, Chat etc.

c. According to Life Cycle activity

3. Escalate of HR case: Click on the "Escalate Case" related link & mention the reason of the escalation. Once save Case assignment will be change accordingly.

4. Key feature of HR Service Delivery:

a. HR Case & Knowledge Management

b. Employee Center Core

c. HR Life cycle Event

d. Employee Document Management

e. Mobile Onboarding App

f. HR Performance Analytics

g.HR Integration

5.HRSD handle requests for flexible work Arrangements: Please get more insights from the below source.

What is Human Resources Management (HRM)? - ServiceNow

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