HRSD - Subject person search is not coming with emp ID

[nameisnani]

Hii Team 

we are facing an issue while case creation 

if we search user with emp ID in subject person , not showing anything 

Both active and Inactive should be show 

at case creation configuration also , emp ID search is added , 

but in subject person not showing 

can any one please help here 

@Ankur Bawiskar  could you please help me here , did i missed any thing here .

[Juhi Poddar]

Hello @nameisnani 

The setup in second screenshot(case creation and configuration) is for "Search for Employee" on the case creation page. This setup is not related to the Subject person selection.

Also, please make sure that the following fields are populated in the user record:

• Department
• Employee Number
• Location

Hope this helps!

Thank You!
Juhi Poddar

[nameisnani]

@Juhi Poddar 

After adding those fields in user table are you sure that will solve issue .

[Juhi Poddar]

@nameisnani 

You should be able to search for the employee using the “Search for employee” section.

Note: The setup you mentioned under “Case creation configuration” is not applicable to the subject person.

Hope this helps!

Thank You!
Juhi Poddar

[nameisnani]

@Juhi Poddar 

my only issue why it is not working with subject person .