HRSD | When we transfer the case, original case is still active
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‎12-06-2024 04:46 AM
We are facing an issue after the Xanadu upgrade. When a case is transferred, the original case's state changes to 'Canceled'; however, the case remains active. As a result, the SLAs are still running."
Where can I find the script that updates the active field value and also, sets the SLA record values
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‎12-06-2024 10:23 PM