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Resolved! Resolved date of an HR Case

Hi, I would like to know if there is a way to determine the resolution time of an HR Case (state= Resolved, not the field 'closed at'), like the field 'resolved_at' on Incident. Thank you for your help.

Nessrine by Tera Contributor
  • 1356 Views
  • 3 replies
  • 0 helpfuls

HR Dashboards & Reports

Hi , Can someone help to download the list of OOB reports from HR dashboard and reports, wanted to understand the functionality of each report full in detail. Thank you !!

Resolved! Scripting in HR document templates

We have a requirement for populating a dynamic table in an HR document template so that it can be generated in PDF, printed, and signed by an employee. From the HR document template, we can reference fields on the case but we are not able to pull in ...

Resolved! How summary field is getting populated in kb_knowledge table?

Hi, While creating KB article I've seen there is a field "summary" in kb_knowledge table. This field is read-only referring kb_knowledge_summary table and getting populated automatically on creating a new KB article. I wonder how this field getting a...

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Vasu ch by Kilo Sage
  • 1874 Views
  • 4 replies
  • 2 helpfuls

Resolved! How can I link two HR cases together (parent/child)

I'm trying to link a new HR case (child) to an existing HR case (parent). When looking at my HR case, I have a 'child cases' tab in the related list, with only the 'new' option to create a new child.  I'd like to link an existing case. Appreciate yo...

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SA-Champ by ServiceNow Employee
  • 1862 Views
  • 2 replies
  • 1 helpfuls

Resolved! Change the sys_popup view on HR Case form

I would like to change the sys_popup view of the user information on our HR Case forms.  Currently, it points to the HR Profile view.  Can I change this to point to the sys_user view?  I understand how to configure sys_popup view, but I want the HR C...

jrusso by Tera Expert
  • 1080 Views
  • 4 replies
  • 1 helpfuls

How do I create cases from an import file?

We recently added a catalog item and HR Service.  However, the team managing this process had been collecting request data and tracking in Excel.  They would like to create HR Cases from their excel file so that last year's requests can be included i...

jrusso by Tera Expert
  • 1194 Views
  • 5 replies
  • 1 helpfuls

Is there a way to configure the HRM todo's widget?

We are not seeing enough information on our ToDos widget on Employee Center.  Right now, it only shows the short description of the HR Case.  We'd like for it to display the variable responses from the record producer as well.  

Robert_Card by Kilo Contributor
  • 1434 Views
  • 2 replies
  • 2 helpfuls