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Create Journey accelerator plan from Lifecycle event issues

We are developing Journey accelerator module for customer. We want to trigger journey accelerator plan from Lifecycle event. There is OOB HR template "Create Journey Accelerator Action Plan" available which we are using in activity of lifecycle event...

SANDEEP28 by Mega Sage
  • 729 Views
  • 1 replies
  • 1 helpfuls

HR/IT Virtual Agent Separation

We have an issue where conversations started (but not ended) on the ITSM virtual agent, continue in the on the HR virtual agent. So for example:1) The user starts a new conversation on the ITSM virtual agent.2) The user closes the browser window wit...

Jamie McGee by Tera Contributor
  • 981 Views
  • 3 replies
  • 2 helpfuls

How get previous value of a field in business rule?

Hi All, Here actually, i have two tables, case and vehicles, so whenever request raise , case is created, and the value of field, "car status" in vehicle table changed, so my concern was, whenever case state changed to cancelled, then the value of ca...

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hemachandra2 by Tera Contributor
  • 1263 Views
  • 7 replies
  • 0 helpfuls

Submit a record producer automatically

We have a requirement to submit a record producer automatically. Manager gets a request in his to-do list on the service portal where he has the record producer with certain fields having pre populated values.  If manager does not submit it within 3 ...

Resolved! Get image from image field in a table

Hi everyone, I am trying to insert an image into a PDF document template. The picture is in a table as shown below: In my pdf I would like to return the image and I have tried: (function evaluateMappingFieldValue(caseGr /* GlideRecord for parent cas...

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create an ACL to hide the HR tasks for that specific service

I have created an ACL to restrict   HR task visibility for specific groups .But still those  who are not member in the Group list they still able to see the  those HR tasks related hr service. is anyone will guide me on this . Regards,Hema

Sony7 by Kilo Contributor
  • 847 Views
  • 4 replies
  • 0 helpfuls

HR case auto close if the state does not change for 5 days

In HR cases, I have a state as "Awaiting customer response". I want the HR cases to automatically move to 'Closed complete' if the state has been "Awaiting customer response " for more than 5 days. Can I get some help in this?    

Arvind1 by Tera Expert
  • 1132 Views
  • 4 replies
  • 0 helpfuls