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Access automation for new hires

Hi, Could anyone please provide few ideas on how to automate Access for a new employees using HRSD application? Access is nothing but when a user records gets created from Active Directory to service now, based on user's department need to add him to...

Resolved! How to move existing documents to 'Employee Document Management' ?

Hi Team, We decided to implement 'Employee Document Management' in our instance and we need some suggestion to execute this. Actually we have quite more documents attached to HR cases in our instance  which were created before implementing EDM and we...

Community Alums by Community Alums  
  • 1204 Views
  • 4 replies
  • 2 helpfuls

Check for attachment type on HR Task before upload (To-do list)

Hi,  I have used catalog client scripts before to check for number of attachments or extensions types. I am trying to figure how to do the same for HR tasks that are shown to the employee in a to-do list. Those tasks are created using a LE even and t...

rai5 by Mega Guru
  • 407 Views
  • 1 replies
  • 0 helpfuls

Mass republishing on Knowledge articles

Is there a possibility of doing a mass re-publishing of knowledge articles? other than extending the valid to date one by one. And few of them must be reviewed and decided to be renewed or not?   Any options other than selecting knowledge articles an...

Ashmiya by Tera Contributor
  • 658 Views
  • 3 replies
  • 0 helpfuls

Collect Employee Input - Employee Forms

Hello Everyone. I've been working in a LifeCycle event in which an HR Task is assigned to a manager, I associated the survey created in the employee form in the HR Task (Collect Employee input), but the survey is not being displayed in the To Do's. D...

Resolved! ACL doesnot inheriting to child table

Hi, I have written an ACL on sn_hr_core_case table for topic category and topic detail to be edited by sn_hr_core.basic role There is a child table that is sn_hr_le_case where the parent acl is not working and users are still not able to edit the lif...

susmitha17 by Giga Guru
  • 1366 Views
  • 3 replies
  • 2 helpfuls

Resolved! Lifecylce events: Show fields from parent HR Case in child HR Case

I have a lifecycle event (triggered by record producer "Change job") with 2 activities (Advice manager & Advice director) in it. The manager should see the filled in fields by the employee, and the director should see the filled in fields by the empl...

Charlotte by Tera Contributor
  • 1303 Views
  • 4 replies
  • 0 helpfuls

Resolved! Knowledge Articles Attached to a Case

Hello Everyone. Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article? Thank you, Florencia

HR Cases Stuck in Awaiting Acceptance State

Hello! Is anyone aware of a situation/criteria that would keep HR Cases from automatically transitioning from "Awaiting Acceptance" to "Close Complete"?  We have a few cases that have remained in the "Awaiting Acceptance" state for over 6 months. Our...

Danielle13 by Tera Contributor
  • 699 Views
  • 4 replies
  • 0 helpfuls

Resolved! Related list is not visible on Hr core case table

Hi Everyone, On HR core case table,we have related list 'requested items->parent' but this is not visible on form but this related list is visible on hr lifecycle events form Any idea where is it configured and how was it configured

susmitha17 by Giga Guru
  • 745 Views
  • 6 replies
  • 1 helpfuls