We added a new Choice to State in the dictionary for HR Case and made it a value greater than 8 (Closed). Based on reading DOCS it should have made this choice an Inactive State. That is not the case. Not sure how to make that State as Inactive so...
Hi In my instance I have a user with HR roles and Impersonate role. When this user Impersonate a user with Itil and HR roles, it's possible to access to ITSM applications and modules (Incident, Change, Problem, etc) but hr applications and module (Ca...
Hi, As per documentation, I should be able to navigate through HR cases assigned to me (and other criteria) via Employee Service Center (HR Service Portal), I'm unable to find this. Can anyone please help me what I'm missing here? Instance: Kingston ...
OK so was working on an HR roll out today and it occured to me, I don't want to disable impersonating hr people <they may have an issue in Service Now that i need to impersonate to test> but i don't want anyone impersonating an hr person to be able t...
where can i learn about OOTB HR workflows ? i would like to see and learn about the HRSD OOTB workflows: what are the capabilities ?what is the process for implementation ? Best practices ? Release notes / specifications ? Thanks ahead
I am trying to setup an import of a csv that contains additional employee information (birthday, hire date, etc - things that don't belong in user record). I am having trouble getting it to work. I am trying to coalesce on the user. The value in t...
Hi I want to preview and generate document using Ui Action "Document Preview". For same HR Service I need to have different Document Template depending on some fields in HR Case (ex Company) At moment, I can refer to a unique PDF template. It's possi...
Hi, We got this HR module in Istanbul (had it in Helsinki) and now we are looking to implement it. I've tested all HR catalog items and everything works fine except onboarding and offboarding requests. When all tasks are closed, HR case changes to "C...
Hello, How can we use the advanced scripting within the PDF Template Field Mapping? For example, I have a field on a form called Account Number that I need to map to a field in a custom table. The custom table name is Federal Onboarding Questionna...
***The instructions below are for the global plugin version of HR Service Management and Workday integration. As I migrate and test with the Scoped App versions, I will provide any necessary updates.***After running across the thread Import user phot...
Greetings, I am planning to give for exam for CIS-HR certification. As per the syllabus "Candidate must complete CSA Admin and Implementation certifications". Can anyone confirm if the Implementation certification is mandatory for CIS-HR certificatio...
Currently the redirect to field only has: Generated Task record: Redirects to the task record created using the record producer.Catalog Homepage: Redirects to the service catalog where the order for the record producer is placed. I am trying to add a...
Not sure if I picked the right topic/forum on top. But, I have this question. Some employees return back to company. Their old account was deactivated years back. Then, they get a new AD account when they return back. So, they have a new user profile...
Hello, I'm new to this forum and many of the posts appear to be more technical in nature, but we are looking to do some benchmarking around the frequency and parameters (business rules?) other users have put in place for customer satisfaction surveys...
Hi, I need to write a script to fill ina glide list with 3 values, assigned_to, caller and opened_by. Please see screenshot below. Should it be a client script, UI policy or what? How do I access this glide_list (u_users_enabled_to_access_case)
