KB bulk import
Hi All, How can we import knowledge articles with attachments like pdf,jpg etc using bulk import (Excel file)? Regards, Aswathy
Forum Posts
Resolved! What role to be given to managers who are end users in human resource scoped application for Kingston release?
Hi Team, I am new to Human Resource Scoped Application. Currently managers do not have any role in the system. They are just an end user with ess access. Now we want all the mangers must be able to access and approve cases in the portal and also be a...
Modify the HR case creation configuration
Hi All, Has anyone tried to modify the HR case creation configuration where they added a field and made it mandatory and associated it with HR Service and COE. For example : Can I write a script to ensure when Topic Detail is selected, automaticall...
Linking Case and Task Templates in HR.
Does anyone know if you can link an HR Task template with an HR Case Template so that when you apply an hr case template, tasks automatically populate? Any help you can give is appreciated!
Resolved! Priority is defaulting to 2 for Cases created from the UI page for VIPS
We are in the process of testing the London upgrade in our test instance. During our testing, we noticed that cases manually created from the UI page for a VIP the priority is defaulting to 2. It's overriding our HR templates. HR templates - none ...
Resolved! Background Script to update a field on HR Case Form
Hello SN Comm! I am in need of some help in writing a background script, in order to update a number of records for a specific field. Records: HR Case Table: sn_hr_core_case Field: u_cancellation_reason Reason needed: We have had to use the transfer ...
ServiceNow Integration w/ Liferay Portal
Our enterprise 'most favored' portal platform has historically been built within the Liferay portal product. With ServiceNow being the relatively newcomer portal platform within our enterprise, we find ourselves in the midst of a debate as to how be...
Resolved! OOTB Method for populating the "Source" field on the HR Case form?
The Source (contact_type) field on the sn_hr_core_case form populates with values based upon the How is this accomplished? A business rule, script, etc.? OOTB "Self-Service" auto-populates into the field for cases created from the ESC/HR Portal/HR...
Resolved! Transferring Work Notes from Case to Case
When we transfer a case, to change the HR Service, the work notes do not transfer over, but attachments do. Is there a way to have work notes, or anything else transfer over as well?
Scope change for end users
Hi All, We have HR application running in our system. There are dedicate people who handle HR PA. But they are having scoping issues as they cannot change their scope to Hr.core while creating indicators. Hence my question is can end users change the...
Resolved! Changing UI Action 'Transfer Case'
Hello SN Comm, (Sandbox instance using Scoped Application for HR Case Management - Kingston) We have a UI Action called 'Transfer Case' which is OOB. When a Case comes in via email from the End User, it is created under General Inquiry Case (which is...
Resolved! Help with a Client Script to popup work note comment box when changing the state of a case
Hello All. I am novice when comes to scripting, hence seeking help here. I have an requirement i.e. when we change the state of a HR Task manually i need it to throw a popup where we can enter a worknote. In the Present setup there is a UI Action but...
How can I exclude Hr_Case table from cloning from PROD to NON -PROD??
I am currently using following sample script to delete in NON -PROD which takes a long time. var gr = new GlideRecord('hr_case') gr.addQuery('state',4);; //to delete all resolved HR cases gr.setWorkflow(false); gr.deleteMultiple();
Resolved! HR data to remove during cloning
Hi Experts, I have a requirement to remove the HR confidential data after cloning. Is there any issues if we exclude the table from the exclude tables list. Is there any other way to hide the hr data for admins such that admins should not be able to ...
Resolved! HR on-boarding workflow/process OOTB?
Does ServiceNow contain an HR on-boarding workflow/ process out of the box? or how can it be implemented?
