Human Resource State changes.

[A_maity002]

Hello Team,

We have a issue:
a HR case is "suspended" now, then if we attached any docs then the state should be "work in progress" and also is HR task is closed/canceled then the HR case also should "work in progress"

Could you please instruct me how to customize it ?
or is this an OOTB functionality with the HR plugin, please pro

[abirakundu23]

Hi @A_maity002 ,

There is no specific plugin for 'Suspend' state HR case. It's a OOB behavior.

Please go through the documentation.
Suspend and resume an HR case (servicenow.com)
Community Ref Link: "Suspend Case" button on HR Task (Workspace) - ServiceNow Community
Please mark helpful & accept answer if it's really worthy for you.

[A_maity002]

Hello @abirakundu23 ,
Actually I was asking that how a HR case will proceed from 'Suspended' to 'work in progress' ?
Is there any OOTB functionality is there by which is getting change it's state automatically ?

or Do we need to customize this and kindly instruct me how I can proceed  ?

Thanks,
Atanu Maity

[abirakundu23]

Hi @A_maity002 ,

If the HR case is in 'Suspend' state, then have to click 'Resume' button then only it will be moved to WIP state which is OOB functionality. 

Please follow the documentation: Suspend and resume an HR case (servicenow.com)
If you want to move automatically from 'Suspend' to 'WIP' state, you can apply customization.

Please mark helpful & accept answer if it's worthy for you. 

[A_maity002]

Hello @abirakundu23 ,

Not like this. Is there anything like:
In HR case there should be some HR task which is assigned to other technicians. In that task that technician post some work notes, which is reflecting to the HR case.
Is it possible in OOTB that HR case is automatically 'wip' from 'suspended' ? If yes, then that technicians need any specific role to make HR case's sate changes by work notes.

Kind Regards,
Atanu Maity