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HRSD forum
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How to track Employee leaves through esc portal?

Any OOTB feature to achieve this tracking of leaves within esc portal? our HR Teams is looking to use ServiceNow/esc portal to track employees leaves through a defined HR Service in esc portal such that an end user/employee has to raise an HR Case fo...

Ashmiya by Tera Contributor
  • 853 Views
  • 2 replies
  • 0 helpfuls

transformation map to import user and create HR Profile

Hi All,I'm trying to update a transformation map on user table to create HR Profile in using onAfter script.transformation map is in global scope (because I import on sys_user table)No HR profile is created and I can find in the log "Source descripto...

Resolved! Roll back a HR Lifecycle Event

We have a requirement to roll back to a previous activity set under certain conditions. However, I am not able to find anything on how to do this. The Rescind functionality appears to be only for cancelling the entire lifecycle and backing out activi...

rcook by Tera Expert
  • 1046 Views
  • 2 replies
  • 0 helpfuls

hiding additional comments on portal

Hi All, Please help me to achieve the below ones1) I want to hide additional comments on portal when a particular state is selected .2) I have to capture a field change on agent workspace and display it on the portal(Note: Any other solution other th...

kali by Tera Contributor
  • 552 Views
  • 1 replies
  • 0 helpfuls

HR Document Template|Scripting and Capturing Signature Date

We are using Servicenow Document Template module to generate the PDF Documents. Current Challenges: 1. We are using record producers and variables and our requirement is to pull the record producer variable answers to the document template. We are un...

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Neha Mishra by Giga Contributor
  • 2978 Views
  • 10 replies
  • 7 helpfuls

Glide record HR profile table to fetch Employee number and Domain ID

I need to auto populate Employee number and domain id of the logged in user once the Service is opened from the portal. I am writing an onLoad function in catalog client script and glide recording the sn_hr_core_profile table. number is the unique fi...

Renu9 by Tera Contributor
  • 3717 Views
  • 21 replies
  • 0 helpfuls

Resolved! getElement().getLabel() does not work

Hi experts,I am trying to retrieve variables and fields of a HR case form to create a pdf.I am trying it from a Business rule. I have saved the name of fields in a property and want to run a loop to print the field label and field value.However the s...

Kalyani35 by Tera Guru
  • 1645 Views
  • 2 replies
  • 0 helpfuls

What is persona?

Hi Team,Can you please let me understand on what is persona and how it can be used in HRSD module. Any example will be appreciated. Thanks in advance

Abhinaya by Tera Contributor
  • 1730 Views
  • 3 replies
  • 1 helpfuls

How to create workspace UIB view for HR case tables.

Hi,  How to create workspace UIB view for HR case tables. I have to create workspace UIB view for HR case tables. I don't have much idea about it. Can anyone please make me understand about UIB view for HR case table and how we can create workspace U...

Resolved! Sent email does not appear in the case activity

Hello All, We are in the process of configuring the HR scoped app. For all emails sent from the system, for the HR Cases, (E.g. via "More> Email" option), the email body does not appear under case activity. Instead a line of text appears - "No such p...

Dsinghal by Kilo Expert
  • 2910 Views
  • 6 replies
  • 2 helpfuls