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How to add automated HR Case under Lifecycle event

1.ADP sends new Employee data to NOW that will create an HR Case [ This is automated, using transform script].2.Once the HR Case is generated, HR Task for the Hiring Manager will be generated. [Using lifecycle event workflow] Can someone explain how ...

Ram33843094 by Tera Contributor
  • 593 Views
  • 3 replies
  • 0 helpfuls

HR Service for Fillable PDF form

Hi,I have a requirement to populate the pdf form based on the data in record producer.Can anyone lead me on the step on how to achieve this? I created a HR Service, Record Producer, HR Document TemplateBut  I am not sure how can I link the RP and the...

Jet R by Tera Contributor
  • 1109 Views
  • 2 replies
  • 1 helpfuls

Resolved! I need to change assignment group for HR service.

Hi,  I have to auto assign HR case to 'abc' Assignment group. HR Service = 'Time Off/Vacation Inquiry'. Case Type = 'Military Leave' Can anyone please help me to set assignment group for this combination.  Regards, Nivedita  

How to Open an Incident from HR Case?

Hi Team, My Requirement is that i need to Open an Incident from HR Case. and some fields need to be copied from HR Case to incident like description, opened for etc..and after incident is created HR Case should be closed.How can i acheive that?i thou...

Need to Update catalog variables in RITM.

Need to Update catalog variables in RITM. These catalog variables are stored in item_option_new table, but not on requested item table sc_req_item. These variables should get updated when record producer is submitted(same variables filled in RP) or f...

Ram33843094 by Tera Contributor
  • 1241 Views
  • 6 replies
  • 0 helpfuls

HRSD Customer Satisfaction Surveys

All - we're developing a plan to roll out case management (HRSD) CSAT surveys. Would appreciate advice from anyone who have implemented surveys regarding the number and types of questions that proved most valuable for actionable feedback. They would ...

Resolved! Changing colors in the header

I am trying to change the text color of the lower header bar without also changing the color of the 'My tasks.' When I go to the branding editor, the text in both headers change. How can I change the color of only the text in the lower bar?   

cwillard by Tera Expert
  • 888 Views
  • 1 replies
  • 1 helpfuls

Resolved! Need to hide Skip Verification while creating a HR Case

Hello All, I am new in ServiceNow and can anyone please help me with the below requirement :I want to hide the "Skip Verification" when we create a new case as per attached image :Highly appreciate your help. Thank you.

Cord542_0-1680440748812.png
Cord542 by Giga Contributor
  • 645 Views
  • 2 replies
  • 2 helpfuls