dear all!I would like to ask whether there is a way to control the number of case rejections?what I mean is that we have a requirement which says that once the case has been put to "Awaiting acceptance" status by clicking "Close Complete" the user al...
Hi, I was having quick links as of now.i have created two quicks and these two quick links has to be visible for particular users only and these users has to see only these 2 not the rest of the quick links.The quick links available now has been crea...
Hello Folks, I am unable to see the Activity Sets and Activity in the manage life cycle event, PFA the image as well. In the community, I got this link and I have tried this there is no version updated in the script include. https://support.serviceno...
In the Response Template, is it possible to insert the current users name or to invoke a script?Typical example would be to insert some signature like "Best regards, <Name of User>"
We have a feature configured once user sends email to HR team it will create HR case in ServiceNow (Using Inbound Email Flow Designer) . In case of an offboarded user he/she may use personal email address to raise HR case.And we are able to create HR...
Hi all; Does anyone have the CIS HR exam blueprint file?I'm having trouble finding this doc updated after the changes that occurred on the site and the now learning as well. Thank you.
Hi, regarding COE Security rules setup - I can setup condition "Assignment rule is (dynamic) one of my groups", but then I have to always define all groups in embedded list who should have access? My use case is the following:we have HR service in 5...
Hello Community, I have deleted the records by mistake, how can can i retrive it. Thanks,
Hi Team, I need to know how an alert from Grafana can create an incident in ServiceNow? If someone has already worked on this then please share some insight or approach to get this done.
Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...
Hi All I have a requirement where i am using Adhoc approval option in HR case management. I added "Agent can add an approval" in case options on HR Service. Add adhoc approvers to an HR case in the Agent Workspace for HR Case Management (servicenow.c...
Hi all, I have a requirement on Microsites, in that we have some task to add.is there a chance to add tasks to rich content?? any help appreciated. Thanks
Question 1- Where can I change the Pop up message when user submit the Misconduct ? Nothing on the client scriptQuestion 2- Can I Add the Check box on the popup and how ?Question 3 - How can I restrict user to close the pop up with out Clicking on t...
HiMy requirement is when HR case is closed,if user responds to any of the email, then the reply of the email body should copy to additional comments and state should change to work in progressBut the email body is not copying to additional comments a...
Hi All,I am using flow designer in hrsd , it send approvals to one or two approvers. I need to capture the rejection comments of the approver. I used look up record , but sometime same rejection comments are copied to hr case two times, if there a...
