Hi, I have to auto assign HR case to 'abc' Assignment group. HR Service = 'Time Off/Vacation Inquiry'. Case Type = 'Military Leave' Can anyone please help me to set assignment group for this combination. Regards, Nivedita
Hi, Below are the error steps.1. Create HRIT Operations Case2. Open the created case and display the Audit History tab by right-clicking Configure > Related Lists.3. Right-click the upper part and execute Export > PDF (Portrait)4. When I reload the ...
Hi Team, My Requirement is that i need to Open an Incident from HR Case. and some fields need to be copied from HR Case to incident like description, opened for etc..and after incident is created HR Case should be closed.How can i acheive that?i thou...
Hi,I do have requirement that in record producer i am having list collector type field it should map to glid list field type on case form when we select more than options in the list collector it showing only the first selection in the case form fie...
Need to Update catalog variables in RITM. These catalog variables are stored in item_option_new table, but not on requested item table sc_req_item. These variables should get updated when record producer is submitted(same variables filled in RP) or f...
Kia ora Community, Hoping someone can help me understand what I'm doing wrong. Goal is to remove encryption context from attachments when business rule criteria are met. Something in the way I've written the code is resulting in the first attachment ...
All - we're developing a plan to roll out case management (HRSD) CSAT surveys. Would appreciate advice from anyone who have implemented surveys regarding the number and types of questions that proved most valuable for actionable feedback. They would ...
I am trying to change the text color of the lower header bar without also changing the color of the 'My tasks.' When I go to the branding editor, the text in both headers change. How can I change the color of only the text in the lower bar?
Hello All, I am new in ServiceNow and can anyone please help me with the below requirement :I want to hide the "Skip Verification" when we create a new case as per attached image :Highly appreciate your help. Thank you.
Need script to update userid as userid, userid0 , userid1 and email as test.abc@gmail.com , test.abc0@gmail.com etc.each time when we submit the form using same first name and last name, as organisation may have multiple users having same name. So th...
Hii am writing a catalog client script for auto populating user fields, whenever the user is changed the fields related to that user (ex; first ,last name should auto populate)which the fields are referencing to HR profile table in our case not the u...
I need to update the manager on the onboarding lifecycle events when the manager has changed in the system of record. Where would i go to update this change so it automatically changes to whatever is being brought on from the HR Profile or the user ...
I need to give my agents the ability to add a task to a case ad-hock/on the fly. When the agent opens the case and decides they need a task, they click the Related Links -> Add Task link. They are then taken to the HR Task, New Record form. If the...
Hi Community,While creating new HR case from Agent Workspace, we get contact card of that user selected.I have to add more fields there, please guide how can we achieve this.
In sla report Business elapsed time and percentage showing 0, kindly help @Ankur Bawiskar
