Hi Team,
I have to create Inbound action and in that I need to check recipient and based on recipient it will create HR case and assign that.
Requester = Guest
Subject Person = Guest
Source = Email
External Requester = True
Short Description = Email subject
Current script Line1-Line7
Above are common field that should be available in both HR case and when email is coming from workday then HR case will be created with above value for both HR case and when email recipient is robinhoodprod@service-now.com then add other field value as well like mentioned
4) if (recipient is robinhoodprod@service-now.com) do below
Category = People Systems Request
Subcategory = Workday
HR Service = Workday - Support/Break-Fix
Function = Other
Type = Integration
Assignment Group = HR Tier 2 - People Systems
Current script Line9-Line37
And when email recipient is hr@robinhood.com then create HR case with other field value as mentioned
else if(recipient is hr@robinhood.com) do below
Category = General People Request
Assignment Group = HR Tier 1 - People Support to check two recipient and based on that need to create HR case assign that.
Can you please help me to create Inbound action for that.
Regards,
Nivedita
