I have to send notification when category is ABC.
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03-11-2025 12:00 AM
Hi,
I have created catalog item('ABC') and now I'm creating flow for that. When catalog item request has been submitted then it should create 4 catalog task and we are having one field in catalog item that is supplier category that is choice field it should check when supplier category is 'Sub' then it should send notification to requested for and if supplier category is except 'Sub' then it should send notification to requested for.
I have created flow to achieve that.
Please find below screenshot and correct me.
Do I need to add action to Update request item.
Can you please confirm and tell step that needs to be added.
Regards,
Nivedita
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03-11-2025 12:07 AM - edited 03-11-2025 12:13 AM
Hi @niveditakumari
Just make sure, when you want to trigger the notification. Currently the notification will be triggered to requested for only after the closure of the last catalog task and new tasks will be created only after the closure of previous task (It depends on how you configured the create catalog task action).
And also, you need to have update record action to close the RITM record after the last task closure.
You can also configure the RITM stages in the flow.
Regards,
Siva
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03-11-2025 02:04 AM
Hi @J Siva,
I have added that update record action to close RITM record after all task closure.
Please see attached screenshot :
I need to add attachment in send email action then User will get email with attachment.
Can you please check above screenshot and confirm.
Do I need to correct anything in that flow.
Regards,
Nivedita
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03-11-2025 02:19 AM
where is that attachment stored?
You cannot include attachment using Send Email flow action.
For that you need to use normal notification configured on RITM table and then use Send Notification flow action and specify your record and the notification you will create
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 01:58 AM
Is that a variable on your catalog form?
You are already on right track.
What's not working for you?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader