How to give trigger condition as email for inbound email actions

[mania]

Hi,

I have a scenario where there are 3 departments 

HR : abc@gmail.com

HR Payroll : xyz@gmail.com

HR General : nop@gmail.com

I want to keep trigger condition as email for inbound email actions. As all the cases is being submitted through email... I cannot diffirentiate department with keyword because  we have similar keywords for department.

But i am not sure if we can set up multiple SMTP for multiple emails.

Can anyone explain how can i differentiate trigger condition for 3 different flows for 3 different departments.

Thanks in Advance!

[Kieran Anson]

In your flow, you have access to "From address" as a variable. In the email condition, you can use the "Recipients" field to filter on

[Shivalika]

Hello @mania 

Please try adding condition after choosing "Inbound Email" or "Reply" and condition as recipients email address contains or is this. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@mania 

Please use the approach shared by @Kieran Anson and let us know the updates.

If my response helped please mark it correct and close the thread so that it benefits future readers.