I'm trying to customize the width and height of description field in agent workspace

[poornima batchu]

hii everyone,

I'm trying to customize the description field in the agent workspace. Can  anyone provide me solution how we can change the height and width of description in agent workspace..?

Thank you.

[Øyvind Fosse]

You mention that you are on Rome. I highly recommend to avoid customisations of your current HR Agent Workspace. Rather defer the changes until you've upgraded to San Diego and migrated to the new UI Builder Enabled HR AW:
https://community.servicenow.com/community?id=community_blog&sys_id=aaf519a31b894194be4955fa234bcb92

[Community Alums · Accepted solution]

HI @poornima batchu ,

That's the by default functionality of the description (rich_description) field. We can't increase the size of the same.

Suppose there are 1000/2000 words in the same then the form size will become lengthy & the user needs to scroll down to see other fields.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep