I need to automate notification.

niveditakumari
Mega Sage

‎02-06-2024 02:59 AM

Hi, 

 

I need to automate notification. I have notification created in system and it send notification to groups, users based on notification condition for HR case. I need to check when HR case has been created and notification condition gets satisfied and it is being sent to ABC and XYZ group instead of sending this group I need to send this notification to DL(distribution list). I need to automate that notification when this group matches it shouldn't send notification to that group instead of sending that notification to ABC and XYZ group send that notification to DL(distribution list). There can be many notification on HR case table which matches that group and I don't want to check each notification. 

Is there any way to check this condition without going each notification. 

 

Can anyone please provide their thoughts on that. 

 

Regards, 

Nivedita 

 

 

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2 REPLIES 2

Siddhesh Gawade
Mega Sage
Mega Sage

‎02-06-2024 06:12 AM

Hello @niveditakumari ,

 

you can create a business rule on HR case table, and it will trigger when record in inserted. So in this business rule you add conditions. and if the conditions are matching using events you can trigger only required notifcations.

 

See the attached demonstration video for more understanding!!!

 

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.


Regards,

Siddhesh

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niveditakumari
Mega Sage
In response to Siddhesh Gawade

‎02-12-2024 03:01 AM

Hi @Siddhesh Gawade, 

 

Can you please provide more information on that. 

Ex - I have 10 notifications and in that 5 are triggering to ABC and XYZ group and I don't want to send notifications to ABC and XYZ group instead I want to send that notification to DL(distributed list). 

Can you please help me how I can achieve that. 

 

Regards, 

Nivedita 

 

 

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